Customer Service and Internal Sales Coordinator in Earls Colne

We are a growing company that invests in our people, our products, and our technology. We offer real opportunities for career growth. Our salaries are competitive with the market, and we have a great benefits platform that includes a flexi holiday scheme, company sick pay, salary sacrifice pension, employee discount scheme, life assurance and a company bonus scheme together with a great positive culture!

WHO WE ARE:

Pulsar Measurement is part of the TASi Measurement group and is a worldwide leader in ultrasonic instrumentation for wastewater, industrial, and environmental markets. Since 1986 we have developed, manufactured and marketed industrial flow and level monitoring instruments including ultrasonic level transmitters, clamp-on ultrasonic flow meters, and open channel flow meters. The newly restructured TASi Measurement, our parent group, has successfully grown companies who consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments. TASi Measurement’s high repeat customer rate is due to an ability to remain close to our customers reinforced by providing local service and complete engineered solutions and problem solving. Join us on this exciting journey, as we continue to expand our business.

JOB SUMMARY:

The Customer Service and Internal Sales Coordinator acts as a key customer contact from initial enquiry and quotation through to order, manufacture and shipment. The role supports revenue conversion by producing accurate quotations, following up opportunities, processing orders and coordinating daily contract review meetings. The role ensures customer commitments are based on validated pricing, material availability, capacity and production plans. Salary on offer £32,000 - £35,000 DOE.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Act as the internal sales and customer-service contact for customers and enquiries.
• Supported by Sales and Engineering, prepare accurate quotations using approved pricing, costing, margin, lead-time and commercial information.
• Work closely with Operations to coordinate technical, material, capacity and pricing input before issuing quotations.
• Clearly communicate price, validity, delivery assumptions, payment terms, minimum order quantities and exclusions.
• Follow up open quotations, record outcomes and refer qualified opportunities to the relevant Sales owner.
• Convert accepted quotations into accurate sales orders and resolve differences through contract review.
• Enter and maintain accurate customer, order and commercial information inside the ERP system.
• Issue order acknowledgements once price, quantity, delivery and contractual requirements have been confirmed.
• Coordinate order amendments, pull-forwards, deferrals and cancellations, ensuring approval and internal communication.
• Provide proactive updates using delivery dates validated against production, material availability and capacity.
• Work with Planning, Production and Supply Chain to identify risks, obtain recovery plans and escalate constraints.
• Support complaints and service issues through to resolution or formal handover.
• Assist with margin checks, customer reporting, order-book reviews and continuous improvement.

TRAVEL:

Travel requirements are limited but may be required to fulfil business demands.

KNOWLEDGE, SKILLS & ABILITIES:

Experience in customer service, internal sales, sales administration or order processing, preferably in manufacturing or engineering. Experience preparing quotations and converting them into sales orders. Competence using Epicor or another ERP system, with strong numerical and administrative accuracy. Confident written and verbal communication with strong organisation and prioritisation skills. Commercially aware, proactive and calm when resolving issues or escalating risks. Competence using Outlook, Excel, Word and Teams.

Personal Attributes:

A customer-focused, commercially aware and highly organised individual who communicates clearly and builds effective working relationships across departments. Proactive, resilient and calm under pressure, with strong attention to detail and the confidence to challenge incomplete information, escalate risks and take ownership of enquiries through to resolution. Able to balance customer urgency with operational reality and consistently demonstrate professionalism, integrity and sound judgement.

EDUCATION AND COMPETENCES:

English and Math at GCSE level or equivalent, with relevant commercial or customer-service experience. ERP capability and Microsoft 365 proficiency. Ability to manage multiple enquiries, quotations, orders and actions without compromising accuracy.

TRAITS:

Ability to uphold Pulsar Measurement’s mission and vision. Must be accountable and adaptable to changing priorities, trustworthy, loyal, helpful, friendly, courteous, kind, cheerful, and respectful.

COMMITMENT TO PEOPLE AND PLANET:

TASi Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us. As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritise the well-being, safety, and personal development of our employees, recognising that they are the engine driving our success.