GP Receptionist / Care Navigator

Tasburgh Lodge Surgery is located in the beautiful village of Woodhall Spa. An opportunity has arisen to recruit an enthusiastic, motivated and forward-thinking Receptionist / Care Navigator to work part-time or full time (up to 30 hrs p/w) within our dedicated reception team. We are looking for a team player wanting to help our surgery continue with its great success and contribute to its key performance measures and development. Experience in general practice as well as familiarity with SystmOne would be a distinct advantage but is not essential.

Main dutues of the role:

• Greeting and welcoming patients and visitors - Making a good 'first impression', dealing with enquiries at the front desk and handing out prescriptions.
• Answering and direting phone calls handling enquiries, taking messages, and transferring calls to the right person.
• Managing appointments - booking, rescheduling and confirming appointments.
• Handling incoming and outgoing mail - sorting post and generic emails.
• Maintaining the reception area - keeping it tidy, stocked with supplies, and professional-looking.
• Managing records and data entry - updating contact details, logging visitor information, and maintaining accurate records.
• Providing administrative support - helping wih filing, photocopying, scanning or basic correspondence.
• Dealing with general enquiries - in person, by phone or via email.
• Assisting staff or management - supporting internal communication, registrations, chaperoning and opening and closing of practice premises as and when required.

Job summary Medical Receptionist / Care Navigator

We are seeking a friendly, professional, and highly organised Medical Receptionist/Care Navigator to join our busy GP practice. As the first point of contact for patients, you will provide excellent customer service both face-to-face and over the telephone, ensuring patients are directed to the most appropriate healthcare professional or service.

Key responsibilities include managing appointments, handling patient enquiries, processing registrations, maintaining accurate patient records, supporting administrative functions, and working closely with clinicians and practice staff to ensure the smooth running of the surgery.

You will also assess and prioritise requests, including home visit requests, while maintaining strict patient confidentiality at all times.

The successful candidate will have excellent communication and IT skills, a professional and compassionate manner, strong organisational abilities, and the confidence to work independently in a fast-paced environment.

Previous reception, customer service, or healthcare experience is desirable but not essential, as full training will be provided.

This is an excellent opportunity to contribute to high-quality patient care within a supportive and dedicated primary care team.