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- Tasks: Lead a team to ensure top-notch technical support and quality service for customers.
- Company: Join Tarmac, a dynamic and inclusive workplace committed to your growth.
- Benefits: Enjoy bonuses, enhanced holidays, pension schemes, and exclusive discounts.
- Why this job: Make a real impact by improving customer satisfaction and driving quality initiatives.
- Qualifications: Experience in technical or quality roles, strong data skills, and a passion for customer service.
- Other info: Access to training, development opportunities, and supportive employee communities.
The predicted salary is between 36000 - 60000 £ per year.
We’re excited to be recruiting a Technical & Quality Team Leader to join our growing team in Buxton. At [your organisation], we’re committed to fostering a dynamic, inclusive workplace where people with diverse backgrounds and experiences can thrive.
About the Role
In this key role, you’ll help ensure our customers receive exceptional technical support and high‑quality service. You’ll work closely with teams across the business to improve processes, reduce complaints, and maintain strong relationships with both internal and external stakeholders.
What You’ll Be Doing
- Supporting the Customer Relations team to resolve customer complaints promptly while delivering excellent customer service.
- Driving down complaint levels in line with business targets by ensuring effective, robust corrective actions.
- Acting as a central communication point between technical, commercial, and operational teams to support smooth collaboration and high customer satisfaction.
- Managing and maintaining the technical library for products, raw materials, and customer documentation.
- Providing clear, accurate reporting to Technical, Commercial and Operations teams to support continuous improvement.
What We’re Looking For
You’ll be successful in this role if you have experience in a similar technical or quality‑focused environment, ideally within the building or manufacturing industry. We're looking for someone who brings:
- Experience working in a technical or quality team
- Strong data collation and reporting skills
- Proven ability to deliver great customer service and meet performance targets
- Knowledge of building product systems and materials
- Confidence in influencing others and managing customer accounts
- Relevant qualifications such as a science‑based A Level, Concrete Technology certification, or equivalent (desirable, not essential)
Why Tarmac
We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
- Training and development opportunities
We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future? Click ‘Apply’ to get started.
Technical & Quality Team Leader in Wolverhampton employer: Tarmac
Contact Detail:
Tarmac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical & Quality Team Leader in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Technical & Quality Team Leader role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our commitment to diversity and inclusion, so think about examples from your past that showcase your adaptability and teamwork.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific instances where you've successfully resolved customer complaints or improved processes. This will demonstrate your ability to thrive in a technical or quality-focused environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical & Quality Team Leader in Wolverhampton
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Technical & Quality Team Leader and how your experience aligns with that.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We want to see how your skills and experiences specifically relate to this role. Highlight your technical background and any relevant achievements that showcase your ability to deliver great customer service.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re keen on seeing how you’ve driven down complaint levels or improved processes, so don’t hold back!
Apply Through Our Website: When you're ready to apply, make sure you do it through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tarmac
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Technical & Quality Team Leader. Familiarise yourself with the key tasks mentioned in the job description, such as supporting customer relations and managing technical documentation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully resolved customer complaints or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will not only showcase your skills but also give the interviewer a clear picture of how you handle challenges.
✨Showcase Your Data Skills
Since strong data collation and reporting skills are essential for this role, be ready to discuss your experience with data analysis. Bring examples of reports you've created or how you've used data to drive improvements. This will highlight your analytical abilities and your commitment to continuous improvement.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to quality assurance, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
