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- Tasks: Lead a team to ensure top-notch technical support and quality service for customers.
- Company: Join Tarmac, a dynamic and inclusive workplace committed to your growth.
- Benefits: Enjoy bonuses, enhanced holidays, pension schemes, and exclusive discounts.
- Why this job: Make a real impact by improving customer satisfaction and driving quality initiatives.
- Qualifications: Experience in technical or quality roles, strong data skills, and a passion for customer service.
- Other info: Be part of a diverse community with excellent training and career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We’re excited to be recruiting a Technical & Quality Team Leader to join our growing team in Buxton. At [your organisation], we’re committed to fostering a dynamic, inclusive workplace where people with diverse backgrounds and experiences can thrive.
About the Role
In this key role, you’ll help ensure our customers receive exceptional technical support and high-quality service. You’ll work closely with teams across the business to improve processes, reduce complaints, and maintain strong relationships with both internal and external stakeholders.
What You’ll Be Doing
- Supporting the Customer Relations team to resolve customer complaints promptly while delivering excellent customer service.
- Driving down complaint levels in line with business targets by ensuring effective, robust corrective actions.
- Acting as a central communication point between technical, commercial, and operational teams to support smooth collaboration and high customer satisfaction.
- Managing and maintaining the technical library for products, raw materials, and customer documentation.
- Providing clear, accurate reporting to Technical, Commercial and Operations teams to support continuous improvement.
What We’re Looking For
You’ll be successful in this role if you have experience in a similar technical or quality-focused environment, ideally within the building or manufacturing industry. We’re looking for someone who brings:
- Experience working in a technical or quality team
- Strong data collation and reporting skills
- Proven ability to deliver great customer service and meet performance targets
- Knowledge of building product systems and materials
- Confidence in influencing others and managing customer accounts
- Relevant qualifications such as a science-based A Level, Concrete Technology certification, or equivalent (desirable, not essential)
Why Tarmac
We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
- Training and development opportunities
We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
Technical & Quality Team Leader employer: Tarmac
Contact Detail:
Tarmac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical & Quality Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and technical skills. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our awesome team at Tarmac.
We think you need these skills to ace Technical & Quality Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical & Quality Team Leader role. Highlight your relevant experience in technical or quality-focused environments, especially if you've worked in building or manufacturing. We want to see how your skills align with what we're looking for!
Showcase Your Customer Service Skills: Since this role involves supporting customer relations, it's crucial to demonstrate your ability to deliver excellent customer service. Share specific examples of how you've resolved complaints or improved customer satisfaction in your previous roles. We love seeing real-life success stories!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication, so make it easy for us to see why you're the right fit for the team!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at Tarmac. Remember, we sometimes close roles early due to high interest, so get your application in soon!
How to prepare for a job interview at Tarmac
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to building products and materials. Familiarise yourself with common issues in the industry and be ready to discuss how you've tackled similar challenges in the past.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to resolve customer complaints effectively. Think of specific situations where you turned a negative experience into a positive one, demonstrating your commitment to excellent service.
✨Data is Key
Since strong data collation and reporting skills are essential for this role, be ready to discuss your experience with data analysis. Bring examples of reports you've created or how you've used data to drive improvements in your previous roles.
✨Communication is Everything
As a central communication point, you'll need to demonstrate your ability to collaborate across teams. Prepare to talk about how you've successfully influenced others and maintained strong relationships with both internal and external stakeholders.
