At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join Tarmac, a company that values people and teamwork.
- Benefits: Enjoy bonuses, enhanced holidays, and discounts on various retailers.
- Other info: Dynamic team environment with opportunities for training and development.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Great communication skills and a positive attitude are key.
The predicted salary is between 28800 - 43200 € per year.
Are you a proactive and customer-focused individual seeking your next permanent opportunity in a dynamic environment? If so, we may have just the role for you. We are currently looking for a dedicated Customer Service Coordinator to join our team and play a key role in delivering exceptional service to our valued customers.
Main Responsibilities
- Taking full ownership of customer enquiries and orders via telephone and email, ensuring resolution from initial contact through to completion.
- Delivering a consistently high level of customer care, ensuring every interaction is positive and professional.
- Performing accurate data entry and sales processing, maintaining data integrity throughout your daily tasks.
- Collaborating with team members to clarify information, resolve issues, and share insights.
- Identifying opportunities for process improvement and contributing to the continuous enhancement of our services.
- Maintaining accurate customer records within the CRM system.
- Communicating regularly with internal departments such as Finance, Depot, and Purchasing to ensure seamless service delivery.
- Supporting the wider team in delivering in-demand products and contributing to business profitability.
- Building and nurturing relationships with key stakeholders in your account base, introducing new products and technologies.
- Developing strong product knowledge and staying informed about market trends through training, research, and self-study.
The role of Customer Service Coordinator is a Monday - Friday role with a rostered Saturday AM in rotation. After successful training, the role is open to an element of rostered hybrid working across the team.
The Ideal Candidate
- Confident in the use of IT systems.
- Positive and approachable in your manner.
- Able to pick up new systems quickly, with full training provided.
- Demonstrate first class customer service.
- A high attention to detail with a positive ‘can-do’ attitude.
- Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure.
- Enjoy an extremely fast paced; team-based environment.
The role is based in our Snodland office in Kent and is commutable from Maidstone, Chatham, Rochester, Gillingham, Hempstead, Sevenoaks, Orpington, Swanley, Dartford, Bromley, Tonbridge, Gravesend, Rainham, Swanley, Sittingbourne and the surrounding areas.
Why Tarmac
We don’t just offer a job, we offer a career. Alongside this role, you’ll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme.
- Enhanced holiday entitlement.
- Contributory pension scheme.
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice.
- Access to join our Employee Communities (employee networks) we currently have nine communities including (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause.
- Training and development opportunities.
We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
Customer Service Co-Ordinator in Snodland employer: Tarmac
At Tarmac, we pride ourselves on being an exceptional employer that prioritises the well-being and development of our employees. As a Customer Service Coordinator based in Snodland, Kent, you will enjoy a supportive work culture with access to industry-leading rewards, enhanced holiday entitlement, and numerous training opportunities, all while being part of a diverse and inclusive team. Join us to not just have a job, but to build a meaningful career in a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-Ordinator in Snodland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tarmac. Understand their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service. Think about your past experiences and how they relate to the role. We can even help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Show off your skills! During the interview, highlight your IT proficiency and communication skills. Give examples of how you've handled customer enquiries in the past. This is your chance to shine and demonstrate that you’re the perfect fit for the Customer Service Coordinator role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Co-Ordinator in Snodland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience and skills that match the job description, like your customer service expertise and IT proficiency.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and team members, demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've successfully resolved a customer issue in the past.
Highlight Your Attention to Detail:The job requires a high level of accuracy in data entry and sales processing. Make sure to mention any experiences where your attention to detail made a difference, whether in previous jobs or during your studies.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture right there!
How to prepare for a job interview at Tarmac
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what exceptional service looks like and be ready to share examples of how you've delivered it in the past. This will show your proactive approach and commitment to customer satisfaction.
✨Familiarise Yourself with the Company
Take some time to research Tarmac and its services. Knowing their products and market trends will help you demonstrate your interest in the role and your ability to contribute to the team. Plus, it’ll give you a great talking point during the interview!
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face as a Customer Service Coordinator. Prepare responses that showcase your problem-solving skills and resilience under pressure. This will help you stand out as someone who can handle challenges effectively.
✨Showcase Your Team Spirit
Since collaboration is key in this role, be ready to discuss how you work well in a team. Share examples of how you've supported colleagues or contributed to team success in previous roles. This will highlight your positive attitude and ability to thrive in a fast-paced environment.
