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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and drive continuous improvement.
- Company: Join Tarmac, a company that values collaboration and personal growth.
- Benefits: Enjoy a bonus scheme, enhanced holidays, and access to exclusive discounts.
- Why this job: Shape your career in a supportive environment with flexible working options.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Be part of a diverse community and access training opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced Sales and Service Team Leader looking for your next permanent role? Then please read on as we may just have the role for you.
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
We are currently looking for an experienced Sales and Service Team Leader to join and lead our friendly Blocks team based from Tarmac’s i10 offices at Wolverhampton in the heart of the West Midlands.
Main Responsibilities
- Work collaboratively across the Sales and Service function, leading the team in managing day-to-day customer communications and ensuring we present the ‘face’ of Tarmac.
- Drive continuous improvement and team development to deliver best-in-class customer service and support future growth.
- Ensure full compliance with Health & Safety policy, including hybrid working practices.
- Provide day-to-day supervisory management of the Sales & Service team.
- Review SLAs and KPIs regularly with the Sales & Service Manager, adjusting as needed for effectiveness.
- Promote ownership of all customer relationships across face-to-face, phone, and email interactions with customers and internal teams.
- Deliver and cascade a high standard of customer care, ensuring every interaction provides a positive experience.
- Oversee accurate data entry and processing, maintaining protocols and ensuring team-wide consistency.
- Collaborate within the team to clarify facts, exchange information, or resolve enquiries and issues.
- Drive continuous improvement by identifying and implementing process enhancements and value-added opportunities.
- Ensure accurate order processing, respond confidently to customer requests.
- Liaise and communicate regularly with all relevant internal departments.
- Develop and maintain industry-leading product knowledge through training and research to stay ahead of market trends.
The role is a Monday - Friday role and upon completion of successful training, will be a hybrid working position. While we have core hours in place, start and finish times are flexible to ensure full team coverage.
The Ideal Candidate
- A highly positive mindset, strong team management skills, and a passion for driving success.
- A high attention to detail with a positive ‘can-do’ attitude.
- Proven track record in Customer Service and Commercial environments.
- Comfortable with challenge and accountability.
- Hybrid working management experience.
- Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure and cascade this to the wider team.
- Enjoy a team-based environment.
Why Tarmac
We don’t just offer a job, we offer a career. Alongside this role, you’ll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme.
- Enhanced holiday entitlement.
- Contributory pension scheme.
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice.
- Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause.
- Training and development opportunities.
We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
Sales & Services Team Leader employer: Tarmac
Contact Detail:
Tarmac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Services Team Leader
✨Tip Number 1
Get to know the company culture before your interview. Check out Tarmac's values and think about how your own experiences align with them. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your communication skills! As a Sales and Service Team Leader, you'll need to demonstrate great communication. Try role-playing common interview questions with a friend to boost your confidence.
✨Tip Number 3
Prepare some examples of how you've driven success in previous roles. Think about specific situations where you improved customer service or led a team to achieve targets. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales & Services Team Leader
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for customer service and teamwork.
Tailor Your Application: Make sure to tailor your application to highlight your experience in sales and service. Use specific examples that demonstrate your skills and how they align with what we’re looking for at Tarmac.
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Tarmac.
How to prepare for a job interview at Tarmac
✨Know Your Stuff
Before the interview, make sure you brush up on Tarmac's values and mission. Understand their approach to customer service and how they drive continuous improvement. This will show that you're genuinely interested in the company and ready to contribute.
✨Showcase Your Leadership Skills
As a Sales and Service Team Leader, you'll need to demonstrate your team management skills. Prepare examples of how you've successfully led teams in the past, especially in challenging situations. Highlight your ability to motivate others and drive success.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific customer service scenarios or team challenges. Think about your past experiences and be ready to discuss how you resolved issues or improved processes. This will showcase your problem-solving skills and customer focus.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about the team dynamics, opportunities for development, or how Tarmac measures success in customer service. This will leave a positive impression and demonstrate your enthusiasm.
