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- Tasks: Deliver top-notch customer service and manage enquiries via phone and email.
- Company: Join Tarmac, a dynamic company that values teamwork and inclusivity.
- Benefits: Enjoy competitive pay, bonus schemes, and access to discounts and support services.
- Why this job: Make a real difference in a friendly, fast-paced environment while building your career.
- Qualifications: Great communication skills and a positive attitude are key; experience is a plus but not essential.
- Other info: Flexible hours with opportunities for growth and development in a supportive team.
The predicted salary is between 10 - 13 £ per hour.
Are you passionate about delivering first class customer service? Do you thrive working in a team in a friendly, fast paced environment? Would you like the chance to make a difference? We are currently looking for an experienced Customer Service Coordinator to join our friendly team at Tarmac ‘Hub’ in Mountsorrel, Quorn, near to Loughborough, Leicestershire working on a part time basis. This is a great opportunity to join a successful Customer Service team engaging with customers via telephone and email to ensure orders are progressed speedily. Working 8 hrs per day Thursday and Friday 8am – 5pm. Then 4 hours on Wednesday afternoon 1pm-5pm. You will also work occasional Saturday morning on a rota basis (1 in 8).
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
Main ResponsibilitiesReporting to the Customer Service Supervisor the role of Customer Service Coordinator will work cross-functionally within our Customer Service Team and be the initial point of contact for our customers. Your role as a Customer Service Coordinator will include:
- Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
- Providing customers with an excellent customer service experience ensuring high level of customer care and attention at all times
- Completing data entry and order processing tasks
- Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
- Inputting accurate customer data into the CRM system
- Building relationships with the key stakeholders in the account base
- Working closely with the Fleet and Capacity planners to ascertain transport and material availability
- Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands
The ideal candidate for the role of Customer Service Coordinator will have experience gained within a similar role, engaging with stakeholders. Suitable candidates for the role of Customer Service Coordinator will have:
- First class customer service and communication skills
- Ability to deal with stakeholders at all levels both internally and externally
- Confident telephone manner
- Superb attention to detail
- Positive ‘can-do’ attitude
- An approachable and engaging manner
- Ability to demonstrate tenacity and resilience when working under pressure
- Flexibility to work in a successful team environment
- A desire to grow and be successful
- Confidence in the use of IT systems including MS Word and Excel
- Experience of Salesforce CRM advantageous but not essential (training provided)
Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.
Why TarmacWe don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
- Training and development opportunities
We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
Customer Service Coordinator (Part Time) in Loughborough employer: Tarmac
Contact Detail:
Tarmac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Part Time) in Loughborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tarmac. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you delivered excellent service or resolved a tricky situation. Be ready to share these stories during your interview to demonstrate your first-class customer service abilities.
✨Tip Number 3
Show off your teamwork spirit! Since this role involves collaborating with others, be prepared to discuss how you've worked effectively in teams before. Highlight your positive attitude and flexibility, as these traits are key to thriving in a fast-paced environment like Tarmac.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Tarmac family. Remember, roles can close early, so don’t wait too long!
We think you need these skills to ace Customer Service Coordinator (Part Time) in Loughborough
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering first-class customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the job description. We want to see how you fit into our friendly team and how you can contribute to our success.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just click ‘Apply’ and get started!
How to prepare for a job interview at Tarmac
✨Know the Company
Before your interview, take some time to research Tarmac. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering first-class customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your capability and passion for the role.
✨Practice Your Communication Style
Given the importance of communication in this position, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member. Focus on maintaining a friendly tone, as this aligns with the collaborative environment Tarmac promotes.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions to ask your interviewer about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if Tarmac is the right fit for you.