At a Glance
- Tasks: Deliver top-notch customer service and manage enquiries via phone and email.
- Company: Join Tarmac, a dynamic company that values teamwork and inclusivity.
- Benefits: Enjoy bonuses, enhanced holidays, and access to discounts and support services.
- Other info: Flexible working hours and opportunities for personal development await you.
- Why this job: Make a real difference in a fast-paced environment while growing your career.
- Qualifications: Strong communication skills and a positive attitude are key.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering first class customer service? Do you thrive working in a team in a friendly, fast paced environment? Would you like the chance to make a difference? We are currently looking for an experienced Customer Service Coordinator to join our friendly team at Tarmac ‘Hub’ in Mountsorrel, Quorn, near to Loughborough, Leicestershire. This is a great opportunity to join a successful Customer Service team engaging with customers via telephone and email to ensure orders are progressed speedily. Working 8 hrs per day Monday – Friday. The shift patterns are 7:00am - 16:00, 7:30am - 16:30 or 8:00 - 17:00 which will alternate weekly. You will also work occasional Saturday morning on a rota basis (1 in 4).
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
Main ResponsibilitiesReporting to the Customer Service Supervisor the role of Customer Service Coordinator will work cross-functionally within our Customer Service Team and be the initial point of contact for our customers. Your role as a Customer Service Coordinator will include:
- Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
- Providing customers with an excellent customer service experience ensuring high level of customer care and attention at all times
- Completing data entry and order processing tasks
- Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
- Inputting accurate customer data into the CRM system
- Building relationships with the key stakeholders in the account base
- Working closely with the Fleet and Capacity planners to ascertain transport and material availability
- Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands
The ideal candidate for the role of Customer Service Coordinator will have experience gained within a similar role, engaging with stakeholders. Suitable candidates for the role of Customer Service Coordinator will have:
- First class customer service and communication skills
- Ability to deal with stakeholders at all levels both internally and externally
- Confident telephone manner
- Superb attention to detail
- Positive ‘can-do’ attitude
- An approachable and engaging manner
- Ability to demonstrate tenacity and resilience when working under pressure
- Flexibility to work in a successful team environment
- A desire to grow and be successful
- Confidence in the use of IT systems including MS Word and Excel
- Experience of Salesforce CRM advantageous but not essential (training provided)
Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.
Why TarmacWe don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
- Training and development opportunities
Tarmac is committed to being a Forces-friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us. We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Loughborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tarmac. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tarmac before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Loughborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tarmac:Your cover letter is your chance to shine! Tell us why you want to work at Tarmac specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tarmac!
How to prepare for a job interview at Tarmac
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
