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- Tasks: Join our team as a Fulfilment Coordinator, ensuring smooth customer deliveries and handling inquiries.
- Company: Tarmac is dedicated to creating a dynamic and inclusive work environment.
- Benefits: Enjoy part-time hours with a friendly team and the chance to make a real impact.
- Why this job: This role offers hands-on experience in logistics while promoting teamwork and continuous improvement.
- Qualifications: We're looking for positive team players with strong communication skills and a passion for customer service.
- Other info: This is a 6-month fixed term contract, working 22.5 hours a week.
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. We are currently looking for a part time Fulfilment Co-ordinator this will be working 22.5 hours a week to join our friendly team in Bawtry on a 6 month fixed term contract. Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds. Main ResponsibilitiesOn a day to day basis, the Fulfilment Coordinator's duties and responsibilities will include (but are not limited to) the following: Ensure 100% adherence to all Transport legislation and Safety protocols understanding safety starts with me Ensure all policies, processes and tools are utilised to make sure customer deliveries are executed with a high level of accuracy and within service level agreements. Analyse network performance identifying opportunities for continuous improvement with a focus on maximising profits and reducing costs including no show fines To handle the throughput of inbound calls ensuring all calls are dealt with in line with SLA. To utilise SAP and any telematics software for inbound queries, ensuring clear and precise updates and resolutions are provided to relevant stakeholders To escalate issues and communicate outcomes where appropriate, implementing recommendations to avoid recurrence. To handle all bookings, cancellations & waiting time notifications, ensuring customers and appropriate stakeholders receive communications of delivery changes. To monitor high- risk customers ensuring action is taken where appropriate. To handle incoming complaints, taking appropriate action to resolve. The Ideal CandidateThe ideal candidate for the role of Fulfilment Coordinator will be someone who is a positive team player, can communicate effectively and can deliver exceptional customer service
Fulfilment Co-ordinator Part Time / Fixed Term Contract employer: Tarmac
Contact Detail:
Tarmac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Co-ordinator Part Time / Fixed Term Contract
✨Tip Number 1
Make sure to highlight your experience with transport legislation and safety protocols in your conversations. This shows that you understand the importance of safety and compliance, which is crucial for the Fulfilment Coordinator role.
✨Tip Number 2
Familiarize yourself with SAP and telematics software before your interview. Being able to discuss how you've used these tools in past roles will demonstrate your readiness to hit the ground running.
✨Tip Number 3
Prepare examples of how you've handled customer complaints or difficult situations in the past. This will showcase your exceptional customer service skills and your ability to resolve issues effectively.
✨Tip Number 4
Show your enthusiasm for continuous improvement by discussing any initiatives you've led or participated in that aimed at maximizing profits or reducing costs. This aligns perfectly with the responsibilities of the role.
We think you need these skills to ace Fulfilment Co-ordinator Part Time / Fixed Term Contract
Some tips for your application 🫡
Show Your Values: In your application, make sure to highlight how your personal values align with those of Tarmac. They are looking for candidates who are proud of a job well done and collaborative in nature.
Emphasize Teamwork: Since the role requires working within a friendly team, include examples of your previous teamwork experiences. Describe how you contributed to group success and maintained positive relationships with colleagues.
Detail Relevant Experience: Mention any experience you have with transport legislation, safety protocols, or customer service. Be specific about your roles and responsibilities in previous positions that relate to the Fulfilment Coordinator role.
Tailor Your CV: Customize your CV to reflect the skills and experiences that are most relevant to the job description. Highlight your ability to analyze performance, handle complaints, and utilize software like SAP, as these are key aspects of the role.
How to prepare for a job interview at Tarmac
✨Show Your Team Spirit
Since Tarmac values collaboration, be prepared to share examples of how you've worked effectively in a team. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Demonstrate Your Customer Service Skills
As a Fulfilment Coordinator, exceptional customer service is key. Prepare to discuss specific instances where you resolved customer issues or improved service delivery, showcasing your commitment to customer satisfaction.
✨Understand Safety Protocols
Safety is a priority at Tarmac. Familiarize yourself with transport legislation and safety protocols relevant to the role. Be ready to discuss how you ensure compliance and promote a safe working environment.
✨Be Ready to Discuss Continuous Improvement
Tarmac is looking for someone who can identify opportunities for improvement. Think about past experiences where you've analyzed performance metrics or processes and suggest ways to enhance efficiency and reduce costs.
