At a Glance
- Tasks: Lead and motivate a customer service team to deliver outstanding service.
- Company: Join Tarmac, a leading company in the construction industry.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Easily accessible location with a vibrant team culture.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic setting.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Do you have experience leading a customer service or order management team? Are you well organised, resilient, and confident engaging with internal and external stakeholders at all levels? Would you like to work in a fast‑paced, operational environment where planning and communication are critical? If you take pride in delivering excellent customer service while motivating others to do the same then this could be an excellent opportunity for you!
We are looking for an experienced Customer Services Supervisor to lead our Customer Service team at Tarmac Stancombe, Flax Bourton near Bristol. You will work 8 hours per day, Monday to Friday, supporting a busy operational site serving a varied customer base. This site‑based role is easily accessible from Weston‑super‑Mare, Bristol, Chepstow, Newport, Cardiff, South Gloucestershire and surrounding areas.
Reporting to the Distribution Manager, you will be responsible for the day‑to‑day leadership of the Customer Service team and the delivery of a consistently high level of customer service. Key responsibilities include:
- Lead, coach and performance‑manage the customer service team to deliver outstanding customer service
- Ensure the team is effectively resourced, utilised and motivated
- Provide constructive feedback to improve service quality
- Identify skills gaps and organise training
Customer Service Supervisor employer: Tarmac
At Tarmac Stancombe, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. As a Customer Service Supervisor, you will benefit from a culture that values teamwork and continuous improvement, alongside opportunities for professional development and training. Located conveniently near Bristol, our site offers easy access for those commuting from surrounding areas, making it an ideal place to build a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to shine when discussing how you've led teams and delivered excellent service.
✨Tip Number 3
Showcase your leadership skills! When chatting with potential employers, share specific examples of how you've motivated your team and improved service quality. This will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and delivered excellent customer service in the past. Use specific examples to showcase your skills!
Be Organised and Clear:In a fast-paced environment like ours, clarity is key! Keep your application well-structured and easy to read. Use bullet points where necessary to make your achievements stand out. We appreciate a tidy presentation!
Engage with Us:Don’t shy away from showing your personality! We love candidates who can engage confidently with stakeholders. Use your application to demonstrate your communication style and how you’ve successfully interacted with different levels of people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Tarmac
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service management. Brush up on your leadership skills and be ready to discuss how you've motivated teams in the past. This will show that you're not just a fit for the role but also passionate about delivering excellent service.
✨Showcase Your Communication Skills
Since this role involves engaging with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with both internal teams and customers. This will demonstrate your ability to thrive in a fast-paced environment where planning and communication are key.
✨Be Ready to Discuss Challenges
Think of specific challenges you've faced in previous roles and how you overcame them. This could include managing team performance or resolving customer complaints. Sharing these experiences will highlight your resilience and problem-solving skills, which are crucial for a Customer Service Supervisor.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're genuinely interested in the position and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
