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- Tasks: Support and enhance IT infrastructure while managing projects and stakeholder relationships.
- Company: Join Tarmac, a leading company that values people and innovation.
- Benefits: Enjoy bonuses, enhanced holidays, and access to exclusive discounts.
- Other info: Hybrid role with travel; we celebrate diversity and support all backgrounds.
- Why this job: Make a real impact in a dynamic environment with career growth opportunities.
- Qualifications: Experience in IT infrastructure, project management, and strong technical skills required.
The predicted salary is between 40000 - 50000 £ per year.
About the role
We're currently looking for a Business Infrastructure Analyst to join our IT team based in the Colchester Area. The role is a hybrid working role. The role is responsible for delivering and supporting IT Infrastructure Services, building and maintaining relationships with local senior management and key business stakeholders to ensure that office and operational site infrastructure together with core IT Infrastructure Services meet business requirements.
Main responsibilities
- Provide operational and technical guidance on existing IT Infrastructure Services, and new business solutions to ensure compliance with IT Standards and Security Policies where appropriate.
- Project Manage Business and IT changes, such as office moves, new sites, acquisitions and IT driven improvements, including stakeholder management, contingency planning and working collaboratively with the wider IT team as needed.
- Work closely with IT suppliers and business stakeholders to ensure new IT solutions and changes meet business requirements, are delivered within SLA and comply with IT Standards. This may involve producing technical documentation, Project Management activities and taking ownership from concept through to delivery.
- Provide ownership for incident management and support for business requests either directly, through the wider IT team, partners and other 3rd parties that includes a strong focus on excellent customer service, timely communications and escalation to ensure SLAs are not breached.
- On-board and support new acquisitions and business changes, such as embracing, up-skilling and promoting the benefits of new technologies, for example HCS, Meraki and O365.
Please note: This role involves regular travel to the Corporate Centre, Regional Offices, and operational sites, and will require out-of-hours work, ie overnight, weekends, and public holidays.
Experience & qualifications
To be successful in this role you'll need:
- A relevant professional qualification or be able to demonstrate the appropriate experience within an equivalent role.
- Experience of working in an Infrastructure and/or Service Delivery role.
- Experience coordinating activities for others (colleagues or suppliers).
- Project Management experience.
- Supplier Management experience.
- Service Delivery framework knowledge (e.g. ITIL) is desirable.
- Experience in delivering services in line with SLAs and working with third parties.
- Technical skills, including desktops, laptops, thin clients, locally installed software, enterprise applications (e.g. SAP, Fortek, VAS), connected devices (e.g. printers), WAN, LAN (e.g. Meraki hardware), telephony (e.g. PBX, HCS, Contact Centre), data cabling, comms rooms, patching, UPS, and environmental controls (e.g. Air Con, Power etc).
- A broad understanding of Network security.
Why Tarmac
We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
- Training and development opportunities
Tarmac is committed to being a Forces-friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us. We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
Business Infrastructure Analyst in Colchester employer: Tarmac
Contact Detail:
Tarmac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Infrastructure Analyst in Colchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their IT infrastructure needs and think about how your skills can help them meet those requirements. Tailor your responses to show you’re the perfect fit!
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you’re interested in. Express your enthusiasm for their work and ask if they have any upcoming opportunities that suit your skills.
✨Tip Number 4
Apply through our website for the best chance of getting noticed! We love seeing candidates who take the initiative to apply directly. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Business Infrastructure Analyst in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Infrastructure Analyst role. Highlight relevant experience and skills that match the job description, especially in IT infrastructure and project management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific projects or experiences that demonstrate your ability to manage IT services and work with stakeholders.
Showcase Your Technical Skills: Don’t forget to highlight your technical skills in your application. Mention any experience you have with the technologies listed in the job description, like Meraki or O365, to show you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Tarmac
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to desktops, laptops, and enterprise applications like SAP. Be ready to discuss how you've used these technologies in past roles and how they can benefit the company.
✨Showcase Your Project Management Skills
Prepare examples of how you've successfully managed projects in the past, especially those involving IT changes or supplier management. Highlight your experience with stakeholder management and how you ensured compliance with SLAs.
✨Understand the Business Needs
Research the company and its infrastructure needs. Be prepared to discuss how you would build relationships with senior management and key stakeholders to ensure IT services align with business requirements.
✨Emphasise Customer Service
Since this role focuses on excellent customer service, think of instances where you've gone above and beyond for clients or colleagues. Be ready to explain how you handle incident management and support requests effectively.