At a Glance
- Tasks: Coordinate customer orders and deliveries while ensuring top-notch service.
- Company: Join Tarmac, a leading company that values people and collaboration.
- Benefits: Enjoy bonuses, enhanced holidays, and access to exclusive discounts.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
- Why this job: Make a real impact in a fast-paced environment while building strong relationships.
- Qualifications: Customer service experience and strong communication skills are essential.
Love keeping customers informed and deliveries on track? If you thrive in a fast-paced environment, enjoy building relationships and can confidently balance customer service with logistics and planning, this could be the perfect opportunity for you. We're looking for a Customer Service Coordinator to join our ReadyMix team in Birtley. You'll play a key role in processing customer orders, coordinating deliveries and ensuring a safe, efficient and customer-focused transport operation.
What you'll be doing:
- Receiving and processing ReadyMix concrete orders
- Scheduling deliveries to meet customer requirements
- Providing customers with updates and outstanding service
- Working closely with transport, logistics and production teams
- Coordinating third-party haulage and ensuring compliance standards are met
- Building strong relationships with haulage suppliers and stakeholders
- Supporting medium and long-term planning to meet customer demand
Working Pattern: Monday - Friday, 7am–5pm. Rotational Shift Pattern (7-4pm & 8-5pm) Saturday Mornings Rotational if required.
What we're looking for:
- Experience in customer service, transport, logistics, distribution or route planning
- Strong communication and relationship-building skills
- Excellent organisational and problem-solving abilities
- Commercial awareness and a customer-focused mindset
- Confident IT skills, including Microsoft Office (SAP and CRM experience desirable)
- A proactive approach with a desire to learn and improve
At Tarmac, who you are matters. We want to get to know you. If you're proud of a job well done, enjoy collaborating with others and are ambitious to make things better, we'd love to hear from you. We are committed to creating a diverse and inclusive workplace where people from all backgrounds can thrive. Previous industry experience is welcomed but not essential.
Based in Birtley, this role is easily commutable from Gateshead, Newcastle upon Tyne, Durham, Sunderland, Consett, Washington, South Shields, Wallsend, Longbenton, Hartlepool, Darlington and surrounding areas. We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to our Employee Communities, where you can network, learn from others, and increase your awareness of the support available to you.
Our three Employee Communities are: Health and Wellbeing, Inclusion and Identity, Personal Growth and Development Training and development opportunities. Tarmac is committed to being a Forces-friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us. We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
RMX Shipper - Fixed Term Contract in Birtley employer: Tarmac
At Tarmac, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture at our Ballidon Quarry near Ashbourne, Derbyshire. With industry-leading rewards, comprehensive training and development opportunities, and a commitment to employee wellbeing, we empower our Multi Skilled Operatives to thrive in their roles while fostering a collaborative environment that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land RMX Shipper - Fixed Term Contract in Birtley
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Tarmac.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Tarmac. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace RMX Shipper - Fixed Term Contract in Birtley
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Tarmac.
How to prepare for a job interview at Tarmac
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Tarmac's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Tarmac offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
