At a Glance
- Tasks: Lead a dynamic logistics team, optimising processes and enhancing customer experience.
- Company: Join Tarmac, a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy a competitive salary, bonus scheme, enhanced holidays, and career development opportunities.
- Other info: Be part of a diverse and inclusive workplace with excellent growth potential.
- Why this job: Make a real impact in logistics while driving continuous improvement and customer satisfaction.
- Qualifications: Experience in logistics planning and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Are you a strategic logistics leader ready to shape a high-impact, centralised function at the core of our operations? We're looking for a proactive and forward-thinking manager to build and lead our Planning & Order Taking team. This is your opportunity to drive innovation, enhance our customer experience, and deliver real improvements across our logistics network.
If you thrive in a dynamic environment, enjoy solving complex challenges, and want to make a tangible difference, we'd love to hear from you.
What You'll Be Doing- Build and lead a new centralised planning and order-taking function, setting the vision and driving best practice.
- Define and implement logistics excellence across processes, technology, systems, and automation.
- Optimise routing, scheduling and load planning to enhance delivery performance and reduce cost.
- Ensure robust and compliant order-taking processes, preventing load contamination and minimising operational risk.
- Collaborate closely with internal teams to align transport plans with supply chain and customer requirements.
- Embed a culture focused on delivering excellent customer service.
- Ensure a Continuous Improvement process exists to maintain excellent customer service.
- Manage performance of transport providers, including both own-fleet and third-party hauliers.
- Drive key delivery metrics, including OTIF (On Time In Full).
- Resolve service issues and implement long-term solutions to maintain excellent customer satisfaction.
- Lead continuous improvement initiatives to increase reliability, efficiency, and service quality.
- Build strong relationships with hauliers, logistics partners and customers.
- Create a seamless, positive customer experience through efficient order handling and communication.
- Manage all communications into the Logistics Control Tower, ensuring SLA adherence.
- Work cross-functionally to align goals, priorities and performance expectations.
- A pragmatic, resilient mindset with a structured approach to problem-solving.
- Strong working knowledge of relevant road transport legislation.
- Clear, confident communication skills.
- A passion for continuous improvement and great customer service.
- Excellent numeracy, literacy, and attention to detail.
- Experience with logistics planning tools and systems.
- Strong stakeholder management and relationship-building abilities.
- A customer-first mindset with a focus on adding value.
- Ability to collaborate, influence and drive positive change.
- A commitment to developing, leading and motivating a high-performing team.
- Proven experience leading a centralised logistics planning or order-taking team.
- Proven experience in managing a customer service or logistics order taking team.
- Demonstrable capability of leading large teams.
- An inquisitive approach to always wanting to drive improvements.
- Experience of continuous improvement methodologies.
- Deep understanding of logistics planning systems, routing tools, and end-to-end processes.
- Business degree or equivalent experience.
- Transport Certificate of Professional Competence (CPC).
- Chartered Membership of the Chartered Institute of Logistics & Transport (CMILT).
If you're ready to shape the future of our logistics capability and lead a function that truly makes an impact, we'd love to hear from you.
Why TarmacWe don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme.
- Enhanced holiday entitlement.
- Contributory pension scheme.
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice.
- Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause.
- Training and development opportunities.
Tarmac is committed to being a Forces-friendly employer. If you're coming from a military background, we'll support your transition and help you build a successful career with us. We're proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you.
Ready to build your future? Click Apply to get started. Please note: we sometimes close roles early due to high interest, so don't wait too long!
Logistics Planning & Customer Service Team Leader in Doncaster employer: Tarmac Trading
At Tarmac, we pride ourselves on being more than just an employer; we are a community that fosters growth and innovation. As a Logistics Planning & Customer Service Team Leader, you will benefit from a supportive work culture that prioritises employee development, offers competitive rewards, and encourages a customer-first mindset. With access to extensive training opportunities and a commitment to inclusivity, Tarmac is the ideal place for those looking to make a meaningful impact in logistics while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Planning & Customer Service Team Leader in Doncaster
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company’s logistics processes and think about how your experience aligns with their needs. Be ready to discuss specific examples of how you’ve driven improvements in past roles. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills! In logistics, challenges pop up all the time. Be prepared to share stories about how you tackled complex issues and improved customer satisfaction. This will highlight your proactive mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team. Let’s get you that dream job!
We think you need these skills to ace Logistics Planning & Customer Service Team Leader in Doncaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in logistics planning and customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex challenges in logistics before. We love a proactive mindset, so share those stories that demonstrate your strategic thinking and resilience.
Highlight Your Team Leadership Experience:Since this role involves leading a team, make sure to emphasise your experience in managing and motivating teams. We’re looking for someone who can inspire others, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Tarmac Trading
✨Know Your Logistics Inside Out
Make sure you brush up on your logistics knowledge, especially around planning and order-taking processes. Familiarise yourself with the latest trends in logistics technology and systems, as well as relevant road transport legislation. This will show that you're not just a leader but also a knowledgeable expert in the field.
✨Demonstrate Your Customer-Centric Approach
Prepare examples of how you've previously enhanced customer experiences through logistics improvements. Be ready to discuss specific situations where you resolved service issues or implemented long-term solutions. This will highlight your commitment to a customer-first mindset, which is crucial for this role.
✨Showcase Your Leadership Skills
Think about your past experiences leading teams and how you’ve motivated them towards high performance. Be prepared to share stories that illustrate your ability to build strong relationships with stakeholders and drive positive change within a team. This will help convey your capability to lead a centralised logistics function effectively.
✨Emphasise Continuous Improvement
Come equipped with examples of continuous improvement initiatives you've led in previous roles. Discuss methodologies you've used and the tangible results achieved. This will demonstrate your passion for driving efficiency and reliability, which aligns perfectly with the expectations of the role.
