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For Companies At a Glance
- Tasks: Lead and motivate a customer service team to deliver exceptional service.
- Company: Join Tarmac, a leading company in the construction industry.
- Benefits: Competitive salary, supportive environment, and career development opportunities.
- Other info: Easily accessible location with a vibrant team culture.
- Why this job: Make a real difference by enhancing customer experiences in a dynamic setting.
- Qualifications: Experience in customer service leadership and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you have experience leading a customer service or order management team? Are you well organised, resilient and confident engaging with internal and external stakeholders at all levels? Would you like to work in a fast-paced, operational environment where planning and communication are critical? If you take pride in delivering excellent customer service while motivating others to do the same then this could be an excellent opportunity for you!
The Role
We are looking for an experienced Customer Services Supervisor to lead our Customer Service team at Tarmac Stancombe, Flax Bourton near Bristol. You will work 8 hours per day, Monday to Friday, supporting a busy operational site serving a varied customer base. This site-based role is easily accessible from Weston-super-Mare, Bristol, Chepstow, Newport, Cardiff, South Gloucestershire and surrounding areas.
What You’ll Be Doing
Reporting to the Distribution Manager, you will be responsible for the day-to-day leadership of the Customer Service team and the delivery of a consistently high level of customer service. Key responsibilities include:
- Lead, coach and performance-manage the customer service team to deliver outstanding customer service
- Ensure the team is effective
Customer Service Supervisor in Bristol employer: Tarmac Trading
Contact Detail:
Tarmac Trading Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We all know that confidence is key, so the more you prepare, the better you'll feel when it’s time to shine.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've motivated your team or handled tough situations. This will demonstrate that you’re not just about delivering great service, but also about leading others to do the same.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Supervisor in Bristol
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your experience in leading customer service teams. We want to see how you've motivated others and delivered excellent service in the past. Use specific examples to demonstrate your skills!
Be Organised and Clear: In a fast-paced environment like ours, organisation is key. When writing your application, keep it structured and clear. We appreciate a well-organised application that reflects your ability to manage tasks efficiently.
Engage with Us: Don’t shy away from showing your personality! We love candidates who can engage confidently with stakeholders. Use your application to convey your communication style and how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Tarmac Trading
✨Know Your Team Dynamics
Before the interview, think about how you would lead and motivate a customer service team. Be ready to share specific examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive environment.
✨Showcase Your Organisational Skills
Since the role requires excellent planning and communication, prepare to discuss how you organise tasks and manage priorities. Bring examples of how you've handled busy periods or complex situations in previous roles to demonstrate your ability to thrive in a fast-paced environment.
✨Engage with Stakeholders
Highlight your experience in engaging with both internal and external stakeholders. Prepare to discuss how you've built relationships and communicated effectively across different levels, as this will show your confidence and resilience in handling various interactions.
✨Emphasise Customer Service Excellence
Be ready to talk about what delivering outstanding customer service means to you. Share stories that illustrate your commitment to customer satisfaction and how you've inspired your team to achieve the same high standards.