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- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join Tarmac, a dynamic company that values its people.
- Benefits: Enjoy bonuses, enhanced holidays, and discounts on various retailers.
- Why this job: Make a real difference in customer satisfaction while developing your career.
- Qualifications: Confident with IT, great communication skills, and a positive attitude.
- Other info: Flexible working options and a supportive, inclusive culture.
The predicted salary is between 30000 - 42000 £ per year.
Are you a proactive and customer-focused individual seeking your next permanent opportunity in a dynamic environment? If so, we may have just the role for you. We are currently looking for a dedicated Customer Service Coordinator to join our team and play a key role in delivering exceptional service to our valued customers.
Responsibilities
- Taking full ownership of customer enquiries and orders via telephone and email, ensuring resolution from initial contact through to completion.
- Delivering a consistently high level of customer care, ensuring every interaction is positive and professional.
- Performing accurate data entry and sales processing, maintaining data integrity throughout your daily tasks.
- Collaborating with team members to clarify information, resolve issues, and share insights.
- Identifying opportunities for process improvement and contributing to the continuous enhancement of our services.
- Maintaining accurate customer records within the CRM system.
- Communicating regularly with internal departments such as Finance, Depot, and Purchasing to ensure seamless service delivery.
- Supporting the wider team in delivering in-demand products and contributing to business profitability.
- Building and nurturing relationships with key stakeholders in your account base, introducing new products and technologies.
- Developing strong product knowledge and staying informed about market trends through training, research, and self-study.
The role of Customer Service Coordinator is a Monday - Friday role with a rostered Saturday AM in rotation - after successful training the role is open to an element of rostered hybrid working across the team.
The Ideal Candidate
- Confident in the use of IT systems.
- Positive and approachable in your manner.
- Able to pick up new systems quickly, with full training provided.
- Demonstrate first class customer service.
- A high attention to detail with a positive can-do attitude.
- Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure.
- Enjoy an extremely fast paced; team-based environment.
The role is based in our Snodland office in Kent and is commutable from Maidstone, Chatham, Rochester, Gillingham, Hempstead, Sevenoaks, Orpington, Swanley, Dartford, Bromley, Tonbridge, Gravesend, Rainham, Swanley, Sittingbourne and the surrounding areas.
Why Tarmac
We don’t just offer a job, we offer a career. Alongside this role, you’ll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme.
- Enhanced holiday entitlement.
- Contributory pension scheme.
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice.
- Access to join our Employee Communities (employee networks) we currently have nine communities including (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause.
- Training and development opportunities.
We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future? Click Apply to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
Customer Service Co-Ordinator in Snodland employer: Tarmac Trading Ltd
Contact Detail:
Tarmac Trading Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator in Snodland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tarmac. Understand their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and think about how you'd handle them. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your skills! During the interview, highlight your IT proficiency and any experience you've had in fast-paced environments. Use specific examples to demonstrate your ability to stay organised and deliver top-notch customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Co-Ordinator in Snodland
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your proactive approach!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're a great fit for the role!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tarmac Trading Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples where you went above and beyond for a customer, as this will show your proactive approach.
✨Familiarise Yourself with Tarmac
Do some research on Tarmac and its services. Understanding their products and market trends will help you answer questions more effectively and demonstrate your genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can contribute to their team.
✨Show Off Your IT Skills
Since the role requires confidence in using IT systems, be prepared to talk about your experience with CRM systems or any relevant software. If you’ve used similar tools before, share those experiences and highlight your ability to learn new systems quickly.
✨Practice Your Communication Skills
As a Customer Service Coordinator, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions under pressure, showcasing your resilience and positive attitude.
