Customer Service Coordinator (Part Time) in Loughborough

Are you passionate about delivering first class customer service? Do you thrive working in a team in a friendly, fast paced environment? Would you like the chance to make a difference? We are currently looking for an experienced Customer Service Coordinator to join our friendly team at Tarmac Hub in Mountsorrel, Quorn, near to Loughborough, Leicestershire working on a part time basis. This is a great opportunity to join a successful Customer Service team engaging with customers via telephone and email to ensure orders are progressed speedily.

Working 8 hrs per day Thursday and Friday 8am - 5pm. Then 4 hours on Wednesday afternoon 1pm-5pm. You will also work occasional Saturday morning on a rota basis (1 in 8).

Main Responsibilities:

• Reporting to the Customer Service Supervisor, the role of Customer Service Coordinator will work cross-functionally within our Customer Service Team and be the initial point of contact for our customers.
• Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery.
• Providing customers with an excellent customer service experience ensuring high level of customer care and attention at all times.
• Completing data entry and order processing tasks.
• Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries.
• Inputting accurate customer data into the CRM system.
• Building relationships with the key stakeholders in the account base.
• Working closely with the Fleet and Capacity planners to ascertain transport and material availability.
• Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands.

The Ideal Candidate:

• First class customer service and communication skills.
• Ability to deal with stakeholders at all levels both internally and externally.
• Confident telephone manner.
• Superb attention to detail.
• Positive can-do attitude.
• An approachable and engaging manner.
• Ability to demonstrate tenacity and resilience when working under pressure.
• Flexibility to work in a successful team environment.
• A desire to grow and be successful.
• Confidence in the use of IT systems including MS Word and Excel.
• Experience of Salesforce CRM advantageous but not essential (training provided).

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it's important that our people come from a variety of different backgrounds, therefore prior technical experience isn't always necessary for success.

Why Tarmac:

• We don’t just offer a job, we offer a career.
• Alongside this role, you’ll have access to industry-leading rewards, development opportunities, and a culture that puts people first.
• Bonus scheme.
• Enhanced holiday entitlement.
• Contributory pension scheme.
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice.
• Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause.
• Training and development opportunities.

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.

Ready to build your future? Click Apply to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!