At a Glance
- Tasks: Lead a dynamic logistics planning team and enhance customer service.
- Company: Join Tarmac, a forward-thinking company prioritising people and innovation.
- Benefits: Enjoy bonuses, enhanced holidays, and access to exclusive discounts.
- Other info: Be part of a diverse and inclusive workplace with growth opportunities.
- Why this job: Make a real impact in logistics while driving continuous improvement.
- Qualifications: Experience in logistics planning and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
Are you a strategic logistics leader ready to shape a high impact, centralised function at the core of our operations? We're looking for a proactive and forward thinking manager to build and lead our Planning & Order Taking team. This is your opportunity to drive innovation, enhance our customer experience, and deliver real improvements across our logistics network. If you thrive in a dynamic environment, enjoy solving complex challenges, and want to make a tangible difference, we'd love to hear from you.
What You'll Be Doing
- Build and lead a new centralised planning and order taking function, setting the vision and driving best practice.
- Define and implement logistics excellence across processes, technology, systems, and automation.
- Optimise routing, scheduling and load planning to enhance delivery performance and reduce cost.
- Ensure robust and compliant order taking processes, preventing load contamination and minimising operational risk.
- Collaborate closely with internal teams to align transport plans with supply chain and customer requirements.
- Embed a culture focused on delivering excellent customer service.
- Ensure a Continuous Improvement process exists to maintain excellent customer service.
- Manage performance of transport providers, including both own fleet and third party hauliers.
- Drive key delivery metrics, including OTIF (On Time In Full).
- Resolve service issues and implement long term solutions to maintain excellent customer satisfaction.
- Lead continuous improvement initiatives to increase reliability, efficiency, and service quality.
- Build strong relationships with hauliers, logistics partners and customers.
- Create a seamless, positive customer experience through efficient order handling and communication.
- Manage all communications into the Logistics Control Tower, ensuring SLA adherence.
- Work cross functionally to align goals, priorities and performance expectations.
What You'll Bring
- A pragmatic, resilient mindset with a structured approach to problem solving.
- Strong working knowledge of relevant road transport legislation.
- Clear, confident communication skills.
- A passion for continuous improvement and great customer service.
- Excellent numeracy, literacy, and attention to detail.
- Experience with logistics planning tools and systems.
- Strong stakeholder management and relationship building abilities.
- A customer first mindset with a focus on adding value.
- Ability to collaborate, influence and drive positive change.
- A commitment to developing, leading and motivating a high performing team.
Your Functional Strengths
- Proven experience leading a centralised logistics planning or order taking team.
- Proven experience in managing a customer service or logistics order taking team.
- Demonstrable capability of leading large teams.
- An inquisitive approach to always wanting to drive improvements.
- Experience of continuous improvement methodologies.
- Deep understanding of logistics planning systems, routing tools, and end to end processes.
Experience & Qualifications (Desirable)
- Business degree or equivalent experience.
- Transport Certificate of Professional Competence (CPC).
- Chartered Membership of the Chartered Institute of Logistics & Transport (CMILT).
If you're ready to shape the future of our logistics capability and lead a function that truly makes an impact, we'd love to hear from you.
Why Tarmac
Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme.
- Enhanced holiday entitlement.
- Contributory pension scheme.
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice.
- Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause.
- Training and development opportunities.
Tarmac is committed to being a Forces friendly employer. If you're coming from a military background, we'll support your transition and help you build a successful career with us. We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you.
Logistics Planning & Customer Service Team Leader in Doncaster employer: Tarmac Trading Ltd
Tarmac is an exceptional employer that prioritises employee well-being and development, offering a dynamic work culture where innovation and customer service excellence are at the forefront. With access to industry-leading rewards, comprehensive training opportunities, and a commitment to inclusivity, employees can thrive in their roles while making a meaningful impact in logistics. Located in a supportive environment, Tarmac fosters strong relationships and encourages continuous improvement, making it an ideal place for those looking to advance their careers in logistics planning and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Planning & Customer Service Team Leader in Doncaster
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Tarmac Trading Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Tarmac Trading Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Tarmac Trading Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Planning & Customer Service Team Leader in Doncaster
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Tarmac Trading Ltd:This is your chance to really connect with the team at Tarmac Trading Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Tarmac Trading Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Tarmac Trading Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Tarmac Trading Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Tarmac Trading Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
