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- Tasks: Lead a team to ensure top-notch technical support and quality service for customers.
- Company: Join Tarmac, a dynamic and inclusive workplace committed to diversity.
- Benefits: Enjoy bonuses, enhanced holidays, pension schemes, and exclusive discounts.
- Why this job: Make a real impact by improving customer satisfaction and driving quality initiatives.
- Qualifications: Experience in technical or quality roles, strong data skills, and customer service focus.
- Other info: Access to training, development opportunities, and supportive employee communities.
The predicted salary is between 36000 - 60000 £ per year.
We are excited to be recruiting a Technical & Quality Team Leader to join our growing team in Buxton. At [your organisation], we are committed to fostering a dynamic, inclusive workplace where people with diverse backgrounds and experiences can thrive.
About the Role
In this key role, you will help ensure our customers receive exceptional technical support and high-quality service. You will work closely with teams across the business to improve processes, reduce complaints, and maintain strong relationships with both internal and external stakeholders.
What You Will Be Doing
- Supporting the Customer Relations team to resolve customer complaints promptly while delivering excellent customer service.
- Driving down complaint levels in line with business targets by ensuring effective, robust corrective actions.
- Acting as a central communication point between technical, commercial, and operational teams to support smooth collaboration and high customer satisfaction.
- Managing and maintaining the technical library for products, raw materials, and customer documentation.
- Providing clear, accurate reporting to Technical, Commercial and Operations teams to support continuous improvement.
What We Are Looking For
You will be successful in this role if you have experience in a similar technical or quality-focused environment, ideally within the building or manufacturing industry. We are looking for someone who brings:
- Experience working in a technical or quality team
- Strong data collation and reporting skills
- Proven ability to deliver great customer service and meet performance targets
- Knowledge of building product systems and materials
- Confidence in influencing others and managing customer accounts
- Relevant qualifications such as a science-based A Level, Concrete Technology certification, or equivalent (desirable, not essential)
Why Tarmac
We don’t just offer a job, we offer a career. Alongside this role, you will have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities including (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
- Training and development opportunities
We are proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we are here to support you.
Ready to build your future? Click Apply to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
Technical & Quality Team Leader in Wolverhampton employer: Tarmac Trading Limited
Contact Detail:
Tarmac Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical & Quality Team Leader in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical & Quality Team Leader role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your experience in technical or quality environments. We want you to show them that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. We suggest focusing on your ability to deliver great customer service and manage complaints effectively, as these are key aspects of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and click that apply button!
We think you need these skills to ace Technical & Quality Team Leader in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in technical or quality roles. We want to see how your background aligns with the responsibilities of the Technical & Quality Team Leader position.
Showcase Your Customer Service Skills: Since delivering great customer service is key, share specific examples of how you've resolved complaints or improved customer satisfaction in your previous roles. This will help us see your potential impact on our team.
Highlight Relevant Qualifications: If you have any relevant qualifications, like a science-based A Level or Concrete Technology certification, make sure to mention them! Even if they’re not essential, they can give you an edge in the application process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the recruitment process.
How to prepare for a job interview at Tarmac Trading Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to building products and materials. Familiarise yourself with common industry terms and processes, as this will help you speak confidently about your experience and how it relates to the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully resolved customer complaints in the past. Highlight your ability to maintain strong relationships with stakeholders and demonstrate how you can contribute to improving customer satisfaction.
✨Data is Key
Since the role involves data collation and reporting, be ready to discuss your experience with data analysis. Bring specific examples of how you've used data to drive improvements or reduce complaints in previous roles.
✨Be a Team Player
This position requires collaboration across various teams. Think of instances where you've worked effectively with others to achieve a common goal. Emphasise your communication skills and how you can act as a central point of contact between different departments.
