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For Companies At a Glance
- Tasks: Lead and motivate a customer service team to deliver exceptional service.
- Company: Join Tarmac, a people-first company with a strong commitment to diversity.
- Benefits: Enjoy bonuses, enhanced holidays, and access to exclusive discounts.
- Other info: Flexible working environment with excellent training and development opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you have experience leading a customer service or order management team? Are you well organised, resilient and confident engaging with internal and external stakeholders at all levels? Would you like to work in a fast-paced, operational environment where planning and communication are critical? If you take pride in delivering excellent customer service while motivating others to do the same then this could be an excellent opportunity for you!
The Role
We are looking for an experienced Customer Services Supervisor to lead our Customer Service team at Tarmac Stancombe, Flax Bourton near Bristol. You will work 8 hours per day, Monday to Friday, supporting a busy operational site serving a varied customer base. This site-based role is easily accessible from Weston-super-Mare, Bristol, Chepstow, Newport, Cardiff, South Gloucestershire and surrounding areas.
What You’ll Be Doing
Reporting to the Distribution Manager, you will be responsible for the day-to-day leadership of the Customer Service team and the delivery of a consistently high level of customer service. Key responsibilities include:
- Lead, coach and performance-manage the customer service team to deliver outstanding customer service
- Ensure the team is effectively resourced, utilised and motivated
- Provide constructive feedback to improve service quality
- Identify skills gaps & organise training
- Track & report on key metrics such as response time, call handling and order accuracy
- Identify recurring customer issues and root causes
- Ensure compliance with customer policies and procedures
- Champion best-practice systems and processes, contributing to continuous improvement
- Build strong relationships with customers and internal stakeholders across Production, Commercial and logistics teams
What We’re Looking For
- Previous experience in a customer service supervisory or leadership role
- Strong IT skills, including MS Word and Excel
- Experience with Salesforce CRM or similar systems (advantageous, training provided)
- Excellent communication skills and a confident telephone manner
- Strong organisational skills and attention to detail
- A proactive, positive and solution-focused approach
- Ability to remain calm and resilient when working under pressure
- An approachable leadership style with the ability to motivate others
- Flexibility and collaboration within a team-based environment
- A desire to grow, develop and succeed
- Experience leading or supervising a customer service, internal sales, logistics or dispatch/shipping team
- Ability to build effective relationships with customers and internal stakeholders
- Ability to persuade, manage, motivate and guide others
Why Tarmac
We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
- Training and development opportunities
Tarmac is committed to being a Forces-friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us. We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future? Click Apply to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
Locations
Customer Service Supervisor in Newport, Wales employer: Tarmac Trading Limited
Contact Detail:
Tarmac Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Newport, Wales
✨Tip Number 1
Get to know the company inside out! Research Tarmac's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with various stakeholders, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Tarmac and ready to take the next step in your career.
We think you need these skills to ace Customer Service Supervisor in Newport, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading customer service teams. Use keywords from the job description to show we’re on the same page and that you’ve got what it takes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've motivated teams and delivered excellent customer service. Let us see your personality and passion for the role!
Showcase Your Skills: Don’t forget to mention your IT skills, especially with MS Word, Excel, and any CRM systems like Salesforce. We want to know you can hit the ground running in our fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows you’re keen to join the Tarmac family!
How to prepare for a job interview at Tarmac Trading Limited
✨Know Your Stuff
Before the interview, brush up on your experience leading customer service teams. Be ready to share specific examples of how you've motivated your team and improved service quality. This will show that you understand the role and can hit the ground running.
✨Showcase Your Communication Skills
Since this role involves engaging with various stakeholders, practice articulating your thoughts clearly. Think about how you can demonstrate your excellent communication skills during the interview, perhaps by discussing a time when you resolved a customer issue effectively.
✨Be Prepared for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a high-pressure environment or dealing with a difficult customer. Prepare some scenarios from your past experience where you successfully navigated similar challenges.
✨Highlight Your Organisational Skills
As a Customer Service Supervisor, being organised is key. Share examples of how you've managed resources and tracked performance metrics in previous roles. This will help illustrate your ability to keep things running smoothly in a fast-paced environment.