At a Glance
- Tasks: Engage with customers via phone and email to manage orders efficiently.
- Company: Join Tarmac Hub, a leader in customer service excellence.
- Benefits: Enjoy bonuses, enhanced holidays, and discounts on various retailers.
- Other info: Flexible working hours and opportunities for personal growth await you.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Overview
We are looking for an experienced Customer Service Coordinator for Tarmac Hub in Mountsorrel, Quorn, near Loughborough, Leicestershire.
The role involves engaging with customers via telephone and email to progress orders efficiently.
Working eight hours a day, Monday–Friday, with shift patterns of 7:00am–4:00pm, 7:30am–4:30pm or 8:00am–5:00pm, alternating weekly.
Occasional Saturday mornings are scheduled on a rota basis (1 in 4).
Responsibilities
- Serve as the initial point of contact for customer enquiries via telephone, online and email.
- Manage orders from initial contact through to delivery, ensuring accurate data entry and order processing.
- Provide excellent customer service, maintaining a high level of customer care.
- Collaborate with team members and stakeholders to clarify facts, exchange information and resolve queries.
- Maintain accurate customer data in the CRM system.
- Build relationships with key stakeholders in the account base.
- Work with Fleet and Capacity planners to determine transport and material availability.
- Keep customers informed at all times to support transport planning and meet commercial demands.
Qualifications
- Strong customer service and communication skills.
- Capability to engage stakeholders at all levels, both internally and externally.
- Confident telephone manner and approachable, engaging demeanor.
- Superb attention to detail and a positive, can‑do attitude.
- Tenacity and resilience when working under pressure.
- Flexibility to work well within a team environment.
- Desire to grow and succeed within the organization.
- Comfortable using IT systems, including MS Word and Excel.
- Experience with Salesforce CRM is advantageous but not essential; training will be provided.
Benefits
- Bonus scheme.
- Enhanced holiday entitlement.
- Contributory pension scheme.
- Access to the Tarmac Reward website for discounts on retailers, holidays and more.
- Employee Assistance helpline for free and confidential advice.
- Participation in Employee Communities covering diverse groups such as REACH, Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female Voice and menopause.
- Training and development opportunities.
- Equal Opportunity
Tarmac is committed to creating an inclusive environment for people from a variety of backgrounds.
We celebrate diversity and are an equal opportunity employer.
If you need any reasonable adjustments during the recruitment process, please let us know and we’ll support you.
We are also a Forces‑friendly employer, supporting the transition of candidates with a military background.
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Customer Service Coordinator in Mountsorrel employer: Tarmac Trading Limited
Tarmac Trading Limited is an excellent employer, offering HGV Drivers in Bridgwater a supportive work culture that prioritises safety and employee development. With competitive pay, bonuses, and enhanced holiday entitlement, employees are encouraged to grow through various training initiatives, making it a rewarding place for those seeking meaningful employment in the transport sector.
