At a Glance
- Tasks: Lead and motivate a customer service team to deliver outstanding service.
- Company: Join Tarmac, a people-first company with a commitment to diversity.
- Benefits: Enjoy bonuses, enhanced holidays, and access to exclusive discounts.
- Other info: Opportunities for training and career growth in a supportive culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you have experience leading a customer service or order management team? Are you well organised, resilient and confident engaging with internal and external stakeholders at all levels? Would you like to work in a fast‑paced, operational environment where planning and communication are critical? If you take pride in delivering excellent customer service while motivating others to do the same then this could be an excellent opportunity for you!
We are looking for an experienced Customer Services Supervisor to lead our Customer Service team at Tarmac Stancombe, Flax Bourton near Bristol. You will work 8 hours per day, Monday to Friday, supporting a busy operational site serving a varied customer base. This site‑based role is easily accessible from Weston‑super‑Mare, Bristol, Chepstow, Newport, Cardiff, South Gloucestershire and surrounding areas.
What You’ll Be Doing
Reporting to the Distribution Manager, you will be responsible for the day‑to‑day leadership of the Customer Service team and the delivery of a consistently high level of customer service. Key responsibilities include:
- Lead, coach and performance‑manage the customer service team to deliver outstanding customer service
- Ensure the team is effectively resourced, utilised and motivated
- Provide constructive feedback to improve service quality
- Identify skills gaps & organise training
- Track & report on key metrics such as response time, call handling and order accuracy
- Identify recurring customer issues and root causes
- Ensure compliance with customer policies and procedures
- Champion best‑practice systems and processes, contributing to continuous improvement
- Build strong relationships with customers and internal stakeholders across Production, Commercial and logistics teams
What We’re Looking For
- Previous experience in a customer service supervisory or leadership role
- Strong IT skills, including MS Word and Excel
- Experience with Salesforce CRM or similar systems (advantageous, training provided)
- Excellent communication skills and a confident telephone manner
- Strong organisational skills and attention to detail
- A proactive, positive and solution‑focused approach
- Ability to remain calm and resilient when working under pressure
- An approachable leadership style with the ability to motivate others
- Flexibility and collaboration within a team‑based environment
- A desire to grow, develop and succeed
- Experience leading or supervising a customer service, internal sales, logistics or dispatch/shipping team
- Ability to build effective relationships with customers and internal stakeholders
- Ability to persuade, manage, motivate and guide others
Why Tarmac
Alongside this role, you'll have access to industry‑leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
- Training and development opportunities
Tarmac is committed to being a Forces‑friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us. We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Customer Service Supervisor employer: Tarmac Trading Limited
Tarmac is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture at our Stancombe site near Bristol. With industry-leading rewards, a commitment to diversity, and numerous training opportunities, we empower our Customer Service Supervisors to thrive in a fast-paced environment while fostering strong relationships with both customers and colleagues. Join us to be part of a team that values your contributions and supports your career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tarmac Trading Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tarmac Trading Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tarmac Trading Limited:Your cover letter is your chance to shine! Tell us why you want to work at Tarmac Trading Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tarmac Trading Limited!
How to prepare for a job interview at Tarmac Trading Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
