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- Tasks: Handle customer enquiries and orders, ensuring top-tier service and smooth communication.
- Company: Join Tarmac, a supportive and inclusive team within a leading company.
- Benefits: Enjoy flexible working, bonus schemes, enhanced holidays, and discounts on retailers.
- Why this job: Make a real impact on customer satisfaction while developing your skills.
- Qualifications: Confident with IT systems, strong communication skills, and a positive attitude.
- Other info: Hybrid working after training with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Coordinator, you'll play a vital role in ensuring smooth communication and top-tier service.
Responsibilities
- Handling customer enquiries and orders via phone and email with speed and accuracy
- Creating positive experiences with every interaction
- Performing precise data entry and sales processing
- Collaborating with internal teams to resolve issues efficiently
- Spotting opportunities to improve processes and enhance service delivery
- Maintaining accurate customer records in our CRM system
- Communicating with departments like Finance, Depot, and Purchasing
- Supporting product delivery and contributing to business success
- Building product knowledge and sharing insights with stakeholders
This is a Monday to Friday role, with a rostered Saturday morning (worked from home). After successful training, you'll enjoy the flexibility of hybrid working as part of a team rotation.
Qualifications
- Be confident using IT systems (training provided)
- Have a positive, approachable attitude and strong communication skills
- Show resilience and tenacity under pressure
- Deliver first-class customer service with attention to detail
- Thrive in a fast-paced, collaborative team environment
- Be part of a supportive and inclusive team
- Enjoy flexible working arrangements
- Develop industry-leading product knowledge
- Make a real impact on customer satisfaction and business success
Why Tarmac
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (nine communities, including REACH: Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause)
- Training and development opportunities
Equal Opportunity
We're proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you.
Ready to build your future?
Customer Service Co-ordinator in Colchester employer: Tarmac Trading Limited
Contact Detail:
Tarmac Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator in Colchester
✨Tip Number 1
Get to know the company inside out! Research Tarmac and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence before any interviews.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've resolved issues efficiently. This will demonstrate your resilience and tenacity under pressure, which is key for the Customer Service Coordinator role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our supportive and inclusive team.
We think you need these skills to ace Customer Service Co-ordinator in Colchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience and skills that match the job description, like your ability to handle enquiries and maintain customer records.
Show Off Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. Let us see your positive attitude shine through your writing, as we value strong communicators who can create positive experiences.
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, and ensure that all information is accurate. This reflects your ability to perform precise data entry and sales processing, which is crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Tarmac Trading Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with handling customer enquiries, data entry, and collaborating with internal teams. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to create positive experiences and resolve issues efficiently.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've spotted opportunities to improve processes or enhance service delivery. Be ready to discuss these examples during the interview, as they showcase your proactive approach and resilience under pressure.
✨Emphasise Team Collaboration
This role involves working closely with various departments, so be prepared to talk about your experience in collaborative environments. Share examples of how you've worked with others to achieve common goals, which will highlight your ability to thrive in a fast-paced team setting.
