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For Companies At a Glance
- Tasks: Lead and motivate a customer service team to deliver exceptional service.
- Company: Join Tarmac, a company that values people and offers career growth.
- Benefits: Enjoy bonuses, enhanced holidays, and discounts on various retailers.
- Other info: Flexible working environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you have experience leading a customer service or order management team? Are you well organised, resilient and confident engaging with internal and external stakeholders at all levels? Would you like to work in a fast-paced, operational environment where planning and communication are critical? If you take pride in delivering excellent customer service while motivating others to do the same then this could be an excellent opportunity for you!
The Role
We are looking for an experienced Customer Services Supervisor to lead our Customer Service team at Tarmac Stancombe, Flax Bourton near Bristol. You will work 8 hours per day, Monday to Friday, supporting a busy operational site serving a varied customer base. This site-based role is easily accessible from Weston-super-Mare, Bristol, Chepstow, Newport, Cardiff, South Gloucestershire and surrounding areas.
What You’ll Be Doing
Reporting to the Distribution Manager, you will be responsible for the day-to-day leadership of the Customer Service team and the delivery of a consistently high level of customer service. Key responsibilities include:
- Lead, coach and performance-manage the customer service team to deliver outstanding customer service
- Ensure the team is effectively resourced, utilised and motivated
- Provide constructive feedback to improve service quality
- Identify skills gaps & organise training
- Track & report on key metrics such as response time, call handling and order accuracy
- Identify recurring customer issues and root causes
- Ensure compliance with customer policies and procedures
- Champion best-practice systems and processes, contributing to continuous improvement
- Build strong relationships with customers and internal stakeholders across Production, Commercial and logistics teams
What We’re Looking For
- Previous experience in a customer service supervisory or leadership role
- Strong IT skills, including MS Word and Excel
- Experience with Salesforce CRM or similar systems (advantageous, training provided)
- Excellent communication skills and a confident telephone manner
- Strong organisational skills and attention to detail
- A proactive, positive and solution-focused approach
- Ability to remain calm and resilient when working under pressure
- An approachable leadership style with the ability to motivate others
- Flexibility and collaboration within a team-based environment
- A desire to grow, develop and succeed
- Experience leading or supervising a customer service, internal sales, logistics or dispatch/shipping team
- Ability to build effective relationships with customers and internal stakeholders
- Ability to persuade, manage, motivate and guide others
Why Tarmac
We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
- Training and development opportunities
Tarmac is committed to being a Forces-friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us. We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future? Click Apply to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
Customer Service Supervisor in Bristol employer: Tarmac Trading Limited
Contact Detail:
Tarmac Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Bristol
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved customer issues. We want to hear how you motivated others and delivered excellent service, so be ready to share those experiences.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and helps you figure out if this role is right for you. Ask about team dynamics, training opportunities, and how they measure success in customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Tarmac team.
We think you need these skills to ace Customer Service Supervisor in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading customer service teams. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. Whether it's your organisational skills or your ability to motivate a team, we want to see how you’ve made an impact.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us see your potential quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Tarmac Trading Limited
✨Know Your Team Dynamics
Before the interview, think about how you would lead and motivate a customer service team. Be ready to share specific examples of how you've successfully managed teams in the past, focusing on your leadership style and how you handle challenges.
✨Showcase Your Communication Skills
Since this role involves engaging with various stakeholders, practice articulating your thoughts clearly. Prepare to discuss how you’ve built relationships with customers and internal teams, and be ready to demonstrate your confident telephone manner during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've identified recurring customer issues and how you addressed them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Highlight Your Organisational Skills
This role requires strong organisational skills, so come prepared with examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or systems you use to stay organised, especially if they relate to customer service metrics or reporting.