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For Companies At a Glance
- Tasks: Lead and motivate a customer service team to deliver exceptional service.
- Company: Join Tarmac, a people-first company with a strong commitment to diversity.
- Benefits: Enjoy bonuses, enhanced holidays, and access to exclusive discounts.
- Other info: Flexible working environment with excellent training and development opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you have experience leading a customer service or order management team? Are you well organised, resilient and confident engaging with internal and external stakeholders at all levels? Would you like to work in a fast-paced, operational environment where planning and communication are critical? If you take pride in delivering excellent customer service while motivating others to do the same then this could be an excellent opportunity for you!
The Role
We are looking for an experienced Customer Services Supervisor to lead our Customer Service team at Tarmac Stancombe, Flax Bourton near Bristol. You will work 8 hours per day, Monday to Friday, supporting a busy operational site serving a varied customer base. This site-based role is easily accessible from Weston-super-Mare, Bristol, Chepstow, Newport, Cardiff, South Gloucestershire and surrounding areas.
What You’ll Be Doing
Reporting to the Distribution Manager, you will be responsible for the day-to-day leadership of the Customer Service team and the delivery of a consistently high level of customer service. Key responsibilities include:
- Lead, coach and performance-manage the customer service team to deliver outstanding customer service
- Ensure the team is effectively resourced, utilised and motivated
- Provide constructive feedback to improve service quality
- Identify skills gaps & organise training
- Track & report on key metrics such as response time, call handling and order accuracy
- Identify recurring customer issues and root causes
- Ensure compliance with customer policies and procedures
- Champion best-practice systems and processes, contributing to continuous improvement
- Build strong relationships with customers and internal stakeholders across Production, Commercial and logistics teams
What We’re Looking For
- Previous experience in a customer service supervisory or leadership role
- Strong IT skills, including MS Word and Excel
- Experience with Salesforce CRM or similar systems (advantageous, training provided)
- Excellent communication skills and a confident telephone manner
- Strong organisational skills and attention to detail
- A proactive, positive and solution-focused approach
- Ability to remain calm and resilient when working under pressure
- An approachable leadership style with the ability to motivate others
- Flexibility and collaboration within a team-based environment
- A desire to grow, develop and succeed
- Experience leading or supervising a customer service, internal sales, logistics or dispatch/shipping team
- Ability to build effective relationships with customers and internal stakeholders
- Ability to persuade, manage, motivate and guide others
Why Tarmac
We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
- Bonus scheme
- Enhanced holiday entitlement
- Contributory pension scheme
- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
- Training and development opportunities
Tarmac is committed to being a Forces-friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us. We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you. Ready to build your future? Click Apply to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
Customer Service Supervisor in Bath employer: Tarmac Trading Limited
Contact Detail:
Tarmac Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Bath
✨Tip Number 1
Get to know the company inside out! Research Tarmac's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with various stakeholders, it’s crucial to articulate your thoughts clearly. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 3
Showcase your leadership experience! Be ready to share specific examples of how you've motivated teams or resolved conflicts in previous roles. This will demonstrate your capability to lead the Customer Service team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining Tarmac.
We think you need these skills to ace Customer Service Supervisor in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in customer service and any relevant achievements that show you can motivate a team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Service Supervisor role. Share specific examples of how you've led teams and improved customer service in previous roles.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use a friendly tone and demonstrate your ability to engage with different stakeholders through your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Tarmac Trading Limited
✨Know Your Stuff
Before the interview, brush up on your experience leading customer service teams. Be ready to share specific examples of how you've motivated your team and improved service quality. This will show that you understand the role and can hit the ground running.
✨Showcase Your Communication Skills
Since this role involves engaging with various stakeholders, practice articulating your thoughts clearly. Think about how you can demonstrate your confident telephone manner and excellent communication skills during the interview. Maybe even prepare a few scenarios where you successfully resolved customer issues.
✨Be Organised and Resilient
The job requires strong organisational skills and the ability to remain calm under pressure. Prepare to discuss how you've managed stressful situations in the past and what strategies you use to stay organised. This will highlight your suitability for a fast-paced environment.
✨Emphasise Team Leadership
As a Customer Service Supervisor, you'll need to lead and motivate your team. Think of examples where you've provided constructive feedback or identified skills gaps. Showing that you can foster a positive team culture will resonate well with the interviewers.