At a Glance
- Tasks: Manage customer claims and ensure timely resolutions while maintaining accurate records.
- Company: Global leader in flooring solutions with a strong entrepreneurial spirit.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Join a diverse team dedicated to innovation and customer satisfaction.
- Why this job: Be the voice of the customer and drive quality improvements in a dynamic industry.
- Qualifications: Strong communication skills and attention to detail; experience with CRM systems is a plus.
The predicted salary is between 30600 - 37400 £ per year.
About the Company Our 33 industrial sites, 12,000 employees and sales in more than 100 countries put us in close contact with customers and suppliers everywhere in the world.
We combine the strengths of global strategy with the hands-on expertise of local teams to manufacture and design products and services suited to local customer needs and trends.
Entrepreneurship is part of Tarkett’s DNA: continuous flooring innovations and acquisitions have marked our 140-year history.
Today we continue to foster an entrepreneurial mindset to leadership, empowering our teams and encouraging agility and accountability in decision-making About the Role The Claims Coordinator plays a vital role in managing customer complaints and product-related claims efficiently and consistently.
You will act as the central point of contact for investigating issues, coordinating with internal teams, and ensuring customers receive timely updates and resolutions.
This role helps identify recurring product concerns, supports continuous quality improvement, reduces business risk, and maintains customer confidence by ensuring complaints and claims are handled professionally and in line with company procedures.
The position plays a critical role in delivering excellent customer service, maintaining accurate records, supporting claim resolution processes, and providing administrative support to the wider team.
Responsibilities Claims Administration Manage customer claims through SAP, CRM, and other business systems.
Register, track, update, and close claims in accordance with company procedures.
Maintain accurate claim records, documentation, photographs, correspondence, and supporting evidence.
Monitor claim progress and ensure timely follow-up with relevant stakeholders.
Produce reports and claim status updates as required by management.
Processing Customer incentive discounts.
Returns Management Coordinate product returns.
Arrange product returns using approved logistics platforms.
Coordinate product collections and returns between customers, warehouses, and transport providers.
Track return shipments and ensure completion of associated documentation.
Support the investigation process by ensuring returned materials are received and recorded correctly.
Customer
Claims & Technical Services Coordinator in Kent employer: Tarkett
Tarkett is an exceptional employer that values innovation and entrepreneurship, fostering a dynamic work culture where employees are empowered to take initiative and make impactful decisions. With a strong commitment to employee growth, we offer numerous opportunities for professional development and continuous learning, all while being part of a global team that prioritises customer satisfaction and quality improvement. Located across 33 industrial sites worldwide, our collaborative environment ensures that every team member plays a crucial role in delivering outstanding service and solutions tailored to local markets.
