At a Glance
- Tasks: Manage customer claims and coordinate product returns while ensuring excellent service.
- Company: Join Tarkett, a global leader in flooring innovation with a strong entrepreneurial spirit.
- Benefits: Enjoy competitive pay, diverse work culture, and opportunities for personal growth.
- Other info: Work in a dynamic environment that values diversity and continuous improvement.
- Why this job: Be the key contact for customers, making a real difference in their experience.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 30600 - 37400 £ per year.
About the Company
Our 33 industrial sites, 12,000 employees and sales in more than 100 countries put us in close contact with customers and suppliers everywhere in the world.
We combine the strengths of global strategy with the hands-on expertise of local teams to manufacture and design products and services suited to local customer needs and trends.
Entrepreneurship is part of Tarkett’s DNA: continuous flooring innovations and acquisitions have marked our 140-year history.
Today we continue to foster an entrepreneurial mindset to leadership, empowering our teams and encouraging agility and accountability in decision-making
About the Role
The Claims Coordinator plays a vital role in managing customer complaints and product-related claims efficiently and consistently.
You will act as the central point of contact for investigating issues, coordinating with internal teams, and ensuring customers receive timely updates and resolutions.
This role helps identify recurring product concerns, supports continuous quality improvement, reduces business risk, and maintains customer confidence by ensuring complaints and claims are handled professionally and in line with company procedures.
The position plays a critical role in delivering excellent customer service, maintaining accurate records, supporting claim resolution processes, and providing administrative support to the wider team.
Responsibilities
- Claims Administration
- Manage customer claims through SAP, CRM, and other business systems.
- Register, track, update, and close claims in accordance with company procedures.
- Maintain accurate claim records, documentation, photographs, correspondence, and supporting evidence.
- Monitor claim progress and ensure timely follow-up with relevant stakeholders.
- Produce reports and claim status updates as required by management.
- Processing Customer incentive discounts.
- Returns Management
- Coordinate product returns.
- Arrange product returns using approved logistics platforms.
- Coordinate product collections and returns between customers, warehouses, and transport providers.
- Track return shipments and ensure completion of associated documentation.
- Support the investigation process by ensuring returned materials are received and recorded correctly.
- Customer & Internal Coordination
- Act as a primary point of contact for customer enquiries relating to complaints, claims, returns, and technical service administration.
- Liaise closely with Customer Services, Sales, Finance, Warehouse, Transport, and technical teams to ensure efficient resolution of issues.
- Maintain regular communication with customers regarding complaints, claims and return progress.
- Escalate issues requiring technical assessment or management intervention where appropriate.
- Support the delivery of a positive customer experience throughout the claims process.
- Financial & Administrative Support
- Work closely with the Finance team regarding claim settlements, credits, returns, and associated transactions.
- Ensure claim-related financial documentation is completed accurately and promptly.
- Assist in the preparation of monthly and ad-hoc reports relating to claim costs, return volumes, and service performance.
- Maintain accurate data within company systems to support reporting and analysis.
- Technical Services Support
- Provide administrative support to the Technical & Sustainability team.
- Assist with scheduling inspections, sample tracking, testing administration, and documentation management.
- Support the preparation and distribution of technical reports and customer communications.
- Maintain technical records and filing systems in line with company procedures.
- Continuous Improvement
- Identify opportunities to improve claim handling, return processes, and customer service efficiency.
- Support implementation of process improvements within claims and technical service functions.
- Assist in maintaining data quality and reporting accuracy across business systems.
Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.
Claims & Technical Services Coordinator employer: Tarkett
Tarkett is an exceptional employer that values innovation and entrepreneurship, fostering a dynamic work culture where employees are empowered to take initiative and make impactful decisions. With a strong commitment to employee growth, we offer numerous opportunities for professional development and continuous learning, all while being part of a global team that prioritises customer satisfaction and quality improvement. Located across 33 industrial sites worldwide, our collaborative environment ensures that every team member plays a crucial role in delivering outstanding service and solutions tailored to local markets.
StudySmarter Expert Advice🤫
We think this is how you could land Claims & Technical Services Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tarkett. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tarkett before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Claims & Technical Services Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tarkett:Your cover letter is your chance to shine! Tell us why you want to work at Tarkett specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tarkett!
How to prepare for a job interview at Tarkett
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
