At a Glance
- Tasks: Lead service design projects, creating user journeys and facilitating workshops.
- Company: A leading digital transformation consultancy with a focus on impactful services.
- Benefits: Competitive salary, fast progression, and a culture of creativity and inclusivity.
- Other info: Work in a dynamic environment with opportunities for professional growth.
- Why this job: Make a real difference by improving services used nationwide and shaping user experiences.
- Qualifications: Experience in service design and understanding of public sector programmes.
The predicted salary is between 49725 - 60775 £ per year.
London, Newcastle, Glasgow & Manchester | Permanent
Must be either eligible for or already hold an active Security Clearance.
We're working with a leading digital transformation consultancy that partners with organisations across both the public and private sectors to design and deliver better services. Approximately 60% of current projects are within government and the wider public sector, with the remainder spanning industries such as financial services, utilities, retail and telecommunications.
As a Service Designer, you'll have the opportunity to work across a diverse range of programmes, helping clients solve complex service challenges, improve customer experiences, and deliver meaningful digital transformation.
What We're Looking For
- Proven experience delivering end-to-end service design within complex organisations
- Experience working on public sector programmes and a good understanding of GDS standards and principles
- Ability to design and communicate complex service ecosystems clearly
- Experience working within agile, multidisciplinary teams
- Strong stakeholder management, facilitation and workshop skills
- Eligible for SC Clearance (or currently hold active SC Clearance)
Role Highlights
- Lead discovery, ideation, and end-to-end service design delivery
- Create journeys, service blueprints, personas, and experience maps
- Facilitate workshops, design sprints, and co-creation sessions with stakeholders
- Translate user research into clear, actionable service improvements
- Champion inclusive, accessible design across all stages of delivery
What's In It For You?
- Competitive salary with fast progression routes
- Work that matters - influence services used nationwide
- Permanent role in a growing consultancy with bold ambitions
- Four UK base locations to choose from
- A culture that values creativity, inclusivity, and impact
This Service Designer opportunity is ideal for someone who thrives on solving complex service challenges, working collaboratively across disciplines, and designing inclusive digital experiences that make a real difference. You will help shape how users interact with critical services at scale while continuing to grow your expertise in service design, accessibility, and digital transformation.
We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of your skills, free from discrimination or harassment, and in which all decisions are based on merit.
Consultant - Service Designer in Newcastle upon Tyne employer: Tarka Talent
Join a leading independent business transformation consultancy that values its employees and fosters a culture of growth and collaboration. With competitive salaries, comprehensive benefits including private medical insurance and generous annual leave, this home-based role offers the flexibility to manage your work-life balance while travelling across the UK. As a Consulting Director, you'll have the opportunity to lead high-performing teams, drive significant revenue growth, and contribute to impactful transformation programmes, all within a supportive environment that prioritises professional development and strategic client relationships.
