Front of House Supervisor

Position reports to: Deputy & F&B Manager

Location: TARKA Edinburgh Ltd, South St Andrew Street, Edinburgh. Some travel to other locations may be required from time to time

Job Purpose

We are looking for bright, energetic all-rounders who can take a lead on all guest-facing services within TARKA Edinburgh.

Staff will be expected to work flexibly across reception, restaurant service and the bar – meaning successful hires will have an opportunity to develop a broad range of hospitality skills and experience.

You will be the face of the whole business, responsible for providing attentive customer service whilst maintaining a relaxed atmosphere that puts guests at ease.

This role involves greeting guests in the reception areas, assisting with check-ins, serving in the restaurant, clearing/setting tables, bar work, handling customer enquiries and guiding them through their experience of travelling in Edinburgh with professionalism and courtesy.

There will be ample opportunity to progress within this role.

TARKA is a brand-new concept, with Edinburgh as the company’s first and flagship location.

Candidates who excel in their role will be promoted to Supervisor positions quickly.

Those who stay with us for a duration may be offered leadership positions as the group expands (inter)nationally.

Main Accountabilities

Customer Service

• Serve hotel and restaurant customers when required.
• Attentively handle any requests or enquiries with a relaxed and courteous demeanour.
• Provide guests with information about the city and assist with any enquiries.
• Develop in-depth knowledge of the food and beverage offerings to guide guests through the menu appropriately.
• Coordinate with kitchen and bar staff to ensure timely delivery of orders and maintain smooth workflow.
• Act as the first point of escalation for any customer complaints, in the absence of the F&B Manager or Hotel GM.
• Solicit feedback from guests and relay comments or suggestions to management for continuous improvement.
• Operations
• Support service flow in Nanakai, assisting the team to ensure an efficient and profitable operating environment.
• Conduct opening/closing walkthroughs of all TARKA & Nanakai areas and ensure daily cleaning and maintenance tasks are completed in the absence of the F&B Manager.
• Maintain up to date logs, incident reports and handover notes.
• Ensure all systems (PMS, EPOS, lifts, kitchen appliances etc) are operational.
• Log and triage maintenance issues, escalating urgent defects to the Maintenance Manager.
• Ensure all staff are correctly briefed and positioned before service beings.
• Address conduct issues, documents incidents and provide timely and sensitive feedback and training wherever necessary.

Health and Safety Compliance

• Adhere to all health and safety regulations, including proper sanitation and hygiene practices.
• Oversee the rest of the team, ensuring compliance with established procedures for food handling, storage, and preparation to prevent cross-contamination in the restaurant and café areas.
• Conduct Fire walks.
• Lead evacuations in the event of a fire or emergency.
• Monitor CCTV and respond to security incidents.

Qualifications and Skills

• Previous experience in a customer service or hospitality role preferred but not essential.
• Excellent communication and interpersonal skills with a friendly and outgoing personality.
• Ability to work effectively as part of a team and collaborate with colleagues to achieve common goals.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Positive attitude, enthusiasm, and a genuine desire to create memorable experiences for our guests.
• Adaptable and willing to work in all areas of the hotel, bar and restaurant.
• An in-depth knowledge of Edinburgh and a willingness to guide customers is advantageous.
• Flexibility to work evenings, weekends, and holidays as required.
• Access to Bright Exchange – an online marketplace providing discounts on everything from consumer goods to gym memberships and holiday packages.
• Generously discounted rates for staff, friends and family.
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