At a Glance
- Tasks: Join us as an Office Administrator, managing client services and office admin tasks.
- Company: Tarisio is a leading venue for fine stringed instruments and bows, with a creative team.
- Benefits: Enjoy a competitive salary, generous vacation, and flexible working hours.
- Other info: Work in a vibrant London office with a supportive team and exciting projects.
- Why this job: This role offers growth opportunities in a unique industry blending music, art, and auctions.
- Qualifications: Experience in client services or hospitality is preferred; love for classical music is a plus.
The predicted salary is between 20000 - 28000 £ per year.
Position: Office Administrator
Reports to: General Manager & Head of Auctions
Location: 12 Park Square West, London (on-site)
Contract: Full-time (40hrs per week), Permanent
Salary: £25,000 – £35,000 per annum commensurate with experience
Hours: 10am-6pm Monday-Friday (TOIL compensation for occasional evening/weekend hours)
Overview
Tarisio is the leading international venue for fine stringed instruments and bows with offices in London, Berlin and New York. We are a close-knit group of creative people and look forward to having a like-minded individual join us. This position is an ideal opportunity for a driven and highly-organised individual wishing to develop a broad skillset within a unique and exciting industry which encompasses classical music, fine art & antiquities, and auctions.
Job Role
Working closely with the General Manager, the Office Administrator will contribute to the success of the London office by organising and coordinating client services, managing the front desk, and handling office administration. As the first point of contact for buyers and sellers, the Office Administrator will also develop and maintain positive relationships with our clients. This is a role with plenty of opportunities for growth within the organisation, working with the London and Berlin teams to ensure all administrative requests are understood and fulfilled.
Key Responsibilities
- Client Liaison – Representing Tarisio to our global clientele, providing excellent customer service
- Serving as brand ambassador for Tarisio, always portraying a warm, hospitable demeanour
- Fielding all enquiries; managing the company’s telephone and email account
- Administrative duties / Front of House – Receiving visitors at the front desk and engaging enquiries destined for sales staff and specialists
- Handling client, shipping and premises-related admin
- Booking shipments in compliance with domestic and international shipping/customs requirements (using couriers such as FedEx, UPS and DHL)
- Other administrative duties as may be reasonably assigned by senior management in London or Berlin
- Auctions and Private Sales – Organising workflow to meet deadlines within a cyclical rhythm of auctions 2-3 times per year
- Preparing/producing publicity materials eg. bespoke sale dossiers, newspaper advertisements, mailers
- Organising evaluation days, including hotel booking and inventory logistics
- Administrative support for the Head of London and specialists
Personal Specifications (desired)
- Experience in client services or hospitality
- Experience within a related industry or similar company
- Experience handling stringed instruments
- Fluency in English (foreign language skills a plus)
- Strong customer service ethics and high expectations for quality of service
- Excellent written and verbal communication
- Excellent time management skills, organisation and attention to detail
- Adaptability in an ever-changing and fast-paced work environment
- Sound judgement and problem-solving skills, with an ability to remain calm under pressure
- Ability to drive proactive communication
- Flexibility to work independently and as part of a team
- Love of music and familiarity with the classical music industry
Annual Discretionary Performance Bonus Plan
Generous vacation and leave policies: 28 days vacation; “Summer Fridays” (half day Friday during summer months); closed office for Christmas break
Application Instructions
All applicants must have the right to work in the UK. Please send a CV together with a short cover letter explaining why you think you are an ideal candidate for this role to careers@tarisio.com. You will need to include “Office Administrator – London” in the subject line of your email, as well as the name and contact details of a referee.
Office Administrator (London) employer: Tarisio
Tarisio is an exceptional employer located in the heart of London, offering a vibrant work culture that celebrates creativity and collaboration within the unique realm of fine stringed instruments and auctions. Employees benefit from generous vacation policies, including 'Summer Fridays' and a discretionary performance bonus plan, while also enjoying ample opportunities for professional growth and development in a supportive environment. Joining Tarisio means becoming part of a close-knit team that values passion for music and excellence in client service.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator (London)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tarisio. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tarisio before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Administrator (London)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tarisio:Your cover letter is your chance to shine! Tell us why you want to work at Tarisio specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tarisio!
How to prepare for a job interview at Tarisio
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
