At a Glance
- Tasks: Support clients by configuring ITSM tools and developing custom solutions.
- Company: Join a forward-thinking company that values growth and learning.
- Benefits: Hybrid work model, funded training, and mentorship from experienced consultants.
- Other info: Great opportunity for career growth in a supportive team environment.
- Why this job: Kickstart your career in IT with hands-on experience and professional development.
- Qualifications: Degree in computing, IT, or business; strong analytical skills required.
The predicted salary is between 63000 - 77000 £ per year.
The role involves recruiting two Junior ITSM Analyst/Developers. This is a graduate entry role: we do not expect you to arrive with ITSM experience, and we will teach you the tools and the trade. You will follow a structured training programme, work alongside a senior consultant as your mentor, and we will fund your ITIL Foundation training and certification. This is not a programming role. Your job will be to take real client requests and turn them into working solutions by configuring their chosen ITSM tool, with an experienced consultant alongside you while you learn. Over time you will take on your own environments and clients. The role is hybrid, split between home working and our Warrington office, with occasional in-person client meetings in the UK. Applicants must have the right to work in the UK; applications from candidates based outside the UK will not be considered, although sponsorship could be considered for the right candidate.
What you will do:
- Carry out day-to-day administration and troubleshooting of the service management environments you support.
- Help develop client customisations, configurations and enhancements, and support their testing and release into production.
- Build and maintain dashboards and reports in response to client needs.
- Help develop customer-facing portals that make it easy for users to log incidents and requests from any device.
- Support the upkeep of SLA, service catalogue and CMDB functionality, the plumbing that makes a service desk work well.
- Write and maintain documentation and knowledgebase articles for technical and non-technical readers, including content that supports self-service features like chatbots.
- Work across development, test and live environments and help users complete acceptance testing.
- Undertake other duties commensurate with the role, including responsibilities relating to information and data security.
What we are looking for:
- A degree (completed or due in 2026) in computing, IT, business or a related discipline, or equivalent experience.
- Strong analytical skills and a genuine interest in how technology supports business processes.
- A methodical approach to troubleshooting and problem solving.
- Clear written and spoken communication, and the confidence to explain technical topics to non-technical people.
- Good organisation and time management, with the initiative to manage your own work within a supportive team.
- A flexible, open approach and a willingness to work with clients from a range of sectors.
Helpful, but not required:
- Experience using a service desk or helpdesk tool as an end user, for example in a part-time IT support role.
- Familiarity with databases and server technologies.
- Exposure to APIs, or to cloud services such as AWS or Azure.
- Experience of Agile ways of working.
Junior ITSM Analyst/Developer in Warrington employer: targetjobs UK
Bloomberg is an exceptional employer, offering a dynamic work environment in London where you can develop your skills in analytics and sales while providing unparalleled customer support to clients across the globe. With a strong emphasis on employee growth, our comprehensive training program equips you with the knowledge needed to excel in the financial markets, while opportunities for career advancement abound within the company. Join us to be part of a culture that values innovation, collaboration, and a commitment to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Junior ITSM Analyst/Developer in Warrington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what targetjobs UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges targetjobs UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at targetjobs UK!
✨Direct Apply to targetjobs UK
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We think you need these skills to ace Junior ITSM Analyst/Developer in Warrington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at targetjobs UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at targetjobs UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at targetjobs UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
