At a Glance
- Tasks: Assist clients with technical inquiries and troubleshoot issues in a dynamic tech environment.
- Company: Join Symphony, an AI-driven leader in communication and technology.
- Benefits: Earn £14/hour, gain hands-on experience, and receive mentorship from industry professionals.
- Other info: Diverse workplace with networking opportunities and career growth potential.
- Why this job: Enhance your problem-solving skills while making a real impact on client experiences.
- Qualifications: Pursuing a degree in IT or Computer Science with a passion for technology.
The predicted salary is between 14 - 14 £ per hour.
Reliable. Interlinked. Sophisticated.
Symphony stands as an AI-driven leader in communication and technology, powered by a synergy of interlinked platforms: messaging, voice, directory, and data analytics.
About us @Symphony
Reliable. Interlinked. Sophisticated.
Symphony stands as an AI-driven leader in communication and technology, powered by a synergy of interlinked platforms: messaging, voice, directory, and data analytics.
Our advanced encryption technologies empower more than 1,400 global institutions to leverage AI effectively, uphold rigorous data security standards, manage intricate regulatory requirements, and refine their professional interactions.
Role Description
As a Technical Support Placement Student, you'll have the valuable opportunity to work closely with our technical support team, enhance your problem-solving skills, and assist our clients in resolving their technical issues.
Position
Overview: We're seeking a proactive and motivated Technical Support Placement Student to join our team.
This Placement will allow you to gain hands-on experience in diagnosing and troubleshooting technical problems, learning valuable skills that are essential in today's technology-driven world.
Key Responsibilities
- Collaborate with the technical support team to assist clients with their technical inquiries and issues.
- Provide excellent customer service, ensuring a positive and professional support experience.
- Diagnose and troubleshoot technical problems related to our products/services.
- Offer step-by-step guidance to clients on resolving technical issues via phone, email, or chat.
- Document and track customer interactions, resolutions, and feedback in our support systems.
- Escalate complex technical issues to senior team members when necessary.
- Contribute to the creation of technical support resources, such as knowledge base articles and FAQs.
Qualifications
- Currently pursuing a degree in Information Technology, Computer Science, or a related field.
- Strong interest in technology and a desire to learn about various software and hardware systems.
- Excellent communication skills, both written and verbal.
- Patience and empathy when dealing with clients facing technical challenges.
- Basic understanding of computer systems, networks, and troubleshooting methodologies.
- Proficiency in Microsoft Office or similar software.
- Prior technical support or customer service experience is a plus.
- Ability to work effectively both independently and in a team.
Compensation
- £14/hour
- Duration
- 9 months
Benefits
- Gain practical experience in technical support and problem-solving.
- Learn how to effectively communicate technical concepts to non-technical users.
- Receive mentorship and guidance from experienced technical support professionals.
- Develop a strong understanding of Symphony's Messaging / Voice (Cloud9) products/services and technical systems.
- Networking opportunities within the company and the technology sector.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Technical Support - Placement employer: targetjobs UK
Bloomberg is an exceptional employer, offering a dynamic work environment in London where you can develop your skills in analytics and sales while providing unparalleled customer support to clients across the globe. With a strong emphasis on employee growth, our comprehensive training program equips you with the knowledge needed to excel in the financial markets, while opportunities for career advancement abound within the company. Join us to be part of a culture that values innovation, collaboration, and a commitment to delivering outstanding service.
