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- Tasks: Provide first line support and troubleshoot network issues for clients.
- Company: Exponential-e is a pioneering UK Cloud and Connectivity company focused on innovation.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive learning environment.
- Why this job: Join a dynamic team, enhance your networking skills, and make a real impact.
- Qualifications: Must be a second-year Networking/IT student seeking an industrial placement.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
Service Desk Network Technician – University Placement
Join to apply for the Service Desk Network Technician – University Placement role at targetjobs UK
Service Desk Network Technician – University Placement
1 day ago Be among the first 25 applicants
Join to apply for the Service Desk Network Technician – University Placement role at targetjobs UK
Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.
We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.
Job Description
Hours: Monday to Friday. Shift pattern: 2 weeks 8:00am – 4:30pm, then, 2 weeks 11am – 7.30pm.
Role is only suitable for university students looking to complete an industrial placement year as part of their undergraduate degree.
Overall Purpose Of The Job
- Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.
Key Responsibilities For This Job
- First line support handling customer enquiries and support issues using our ticketing system
- Proactive network monitoring of alarms and traps for our customers via our monitoring tools
- Troubleshooting circuit faults and working with carriers to achieve fault resolution
- Driving fault resolution to ensure SLA’s are not breached
- Ensure issues are handled effectively by following our SLA Guidelines
- Escalation of faults/outages in accordance with Exponential-e procedures
- Taking immediate corrective action to restore services
- Maintain professional working relationships with customers, suppliers and work colleagues
- Creating incident reports/notifications for customer distribution
Knowledge And Experience Required
- The successful candidate will be in the second year of a Networking/IT degree and looking to complete a year in industry as part of a 4 year sandwich/industrial placement course
- Passion for working in the networking field and eager to learn and progress
- Strong customer service focus
- Excellent verbal and written communication skills with a professional phone manner
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative
- Responsible and willing to take ownership
- Positive and professional attitude
Desirable Knowledge And Experience
- Cisco / Juniper certification
- Experience working with a Managed Service Provider
- Programming language experience
Our People
Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.
Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.
Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.
Seniority level
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Seniority level
Internship
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Technology, Information and Internet
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Service Desk Network Technician - University Placement employer: TargetJobs UK
Contact Detail:
TargetJobs UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Network Technician - University Placement
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Cisco or Juniper systems. Having a solid understanding of these can give you an edge during interviews.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples from past experiences where you've successfully resolved issues or helped others. This will show your potential employer that you can handle client interactions effectively.
✨Tip Number 3
Network with current or former employees of Exponential-e on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare for potential technical questions by brushing up on troubleshooting techniques and common network issues. Being able to discuss these confidently can set you apart from other candidates.
We think you need these skills to ace Service Desk Network Technician - University Placement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to networking and IT support. Emphasise any coursework or projects that demonstrate your technical abilities and customer service focus.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for networking and your eagerness to learn. Mention specific aspects of the role that excite you and how your background aligns with the company's values and goals.
Highlight Relevant Experience: If you have any previous experience in customer service or IT support, be sure to include it. Use specific examples to illustrate how you've successfully handled customer inquiries or technical issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at TargetJobs UK
✨Show Your Passion for Networking
Make sure to express your enthusiasm for the networking field during the interview. Share any relevant projects or experiences that highlight your interest and eagerness to learn more about the industry.
✨Demonstrate Customer Service Skills
Since the role focuses on providing high levels of customer service, prepare examples of how you've successfully handled customer inquiries or support issues in the past. This will show that you understand the importance of client relationships.
✨Familiarise Yourself with the Company
Research Exponential-e and their services before the interview. Understanding their approach to ICT services and their PRIDE principles will help you align your answers with their company culture and values.
✨Prepare for Technical Questions
Be ready to discuss your technical knowledge, especially related to troubleshooting and network monitoring. Brush up on any relevant coursework or certifications, such as Cisco or Juniper, to demonstrate your qualifications.
