At a Glance
- Tasks: Coordinate services for guardians and property owners, ensuring smooth operations and support.
- Company: Join Dot Dot Dot, a social enterprise making a difference in communities.
- Benefits: Enjoy a competitive salary, good work-life balance, and a friendly work environment.
- Other info: Opportunity to grow in a meaningful role within a supportive team.
- Why this job: Make a tangible impact while working with passionate people in a dynamic role.
- Qualifications: Strong interpersonal skills, organisation, and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 € per year.
About the role
Dot Dot Dot is a social enterprise which allows people who do brilliant voluntary work to live in buildings that would otherwise be empty. We provide good, inexpensive housing to people who make a difference, we protect buildings for their owners, and we contribute to communities. Everyone wins. We are looking for an effective, organised and socially minded person to join our services team as a Service Coordinator. You will be at the heart of our business, directly coordinating and delivering our service to guardians and to property owners. Supported by experienced managers and making use of a field team and other operational support, you will deliver work across our diverse portfolio. As well as the opportunity to see your work making a tangible difference, in this role you will benefit from a friendly work environment, a competitive salary and terms of employment which aim to support a good work-life balance.
Responsibilities
- Manage guardians
- Ensure guardians meet our criteria and are ready for life as a guardian.
- Manage the guardian sign-up and move-in process.
- Be the main point of contact for guardians.
- Liaise with guardians to resolve any issues or concerns, e.g. poor conduct, licence breaches or vulnerability concerns.
- Work closely with guardians when they need to move on from Dot Dot Dot properties.
- Draw on data to gain insight into guardians and to guide support or interventions as required.
- Coordinate or assist with events, partnerships and other activities to promote volunteering and/or community engagement.
- Collaborate with colleagues to ensure repairs are properly reported and dealt with.
- Collaborate with colleagues to fill voids quickly with suitable guardians.
- Manage properties
- Collaborate with colleagues to ensure that properties are monitored, set up and managed in line with internal standards, client requirements and any relevant licensing or regulatory standards.
- Organise, monitor and manage the handback of properties to clients, ensuring guardian and client relationships are managed professionally and effectively.
- Monitor budgets and spending on property issues, to make good choices about spending and to inform budget planning and risk management.
- Collaborate with clients on property repairs, major works or other issues.
- Provide clients with reports and information about their property as required.
- Provide excellent client service
- Liaise closely with clients (building owners) to understand their needs and to keep them updated and informed about our work.
- Build great day-to-day relationships with client contacts, working in a collaborative and service-focused way.
- Understand our client agreements and ensure that our service delivery meets the unique requirements of each contract.
- Identify opportunities to add value for our clients, encouraging the best social and financial value for all parties.
About You
We’re looking for someone who can demonstrate experience of, or aptitude for, much of the following:
- Interest in our mission and values as an organisation.
- Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
- Resourceful, proactive and hands-on approach – the service coordinator will experience new places, people and challenges and the ability to find practical solutions or seek out advice is critical.
- Organisation and good attention to detail – someone who prepares in advance for tasks and ensures that every detail is properly addressed.
- Ability to prioritise workload and efficiently manage diary to achieve results and meet deadlines.
- Responsibility and trustworthiness – able to take responsibility for the safety and security of people and buildings.
- Self-confident and practical, ready to make decisions and use judgement in a wide variety of contexts, places and situations.
Take a look at our website for further information about the role and the work that we do.
Service Coordinator employer: TargetJobs UK
Dot Dot Dot is an exceptional employer that champions social impact while providing a supportive and friendly work environment. As a Service Coordinator, you will not only enjoy a competitive salary and flexible working conditions but also have the unique opportunity to contribute to meaningful community engagement and witness the positive effects of your work firsthand. With a strong focus on employee growth and collaboration, Dot Dot Dot fosters a culture where your contributions are valued and your professional development is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups related to service coordination. The more people you know, the better your chances of landing that dream job!
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Dot Dot Dot, and express your interest. A friendly email or a quick chat can go a long way in making a lasting impression.
✨Tip Number 3
Show off your skills! When you get the chance to meet potential employers, whether it’s at a networking event or an interview, be ready to share examples of how you've made a difference in previous roles. Highlight your organisational skills and your passion for community engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our mission, which will help you tailor your approach.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for our mission! In your application, share why you’re drawn to Dot Dot Dot and how you align with our values. A personal touch can really make your application stand out.
Be Organised:We love a well-structured application! Make sure your CV and cover letter are clear and concise. Highlight your relevant experience and skills that match the Service Coordinator role, and don’t forget to proofread for any typos!
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to reflect the specific responsibilities and requirements mentioned in the job description. Show us how you can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you have all the latest info about the role. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at TargetJobs UK
✨Know the Mission
Before your interview, take some time to really understand Dot Dot Dot's mission and values. Think about how your own experiences align with their goals of providing good housing and supporting communities. This will help you demonstrate your genuine interest in the role.
✨Showcase Your Organisation Skills
As a Service Coordinator, organisation is key. Be ready to share specific examples from your past where you've successfully managed multiple tasks or projects. Highlight how you prioritised your workload and ensured every detail was addressed, as this will resonate well with the interviewers.
✨Prepare for People Interaction
This role involves a lot of interaction with guardians and property owners. Practice your interpersonal skills by preparing answers to common questions about conflict resolution and relationship building. Think of scenarios where you’ve effectively communicated or resolved issues, as these will showcase your friendly and professional manner.
✨Demonstrate Proactivity
Dot Dot Dot values a proactive approach. Come prepared with ideas on how you could improve processes or enhance client relationships. Showing that you can think ahead and find practical solutions will set you apart as a candidate who’s ready to make a difference.
