Graduate - Operational Support Manager in Reading

LEARN THE OPERATION. IMPROVE THE OPERATION. SHAPE THE FUTURE.

MAKE IT HAPPEN. SOLVE REAL PROBLEMS. BUILD YOUR CAREER IN OPERATIONS.

Are you ready to kick-start your career with one of the UK’s fastest-growing technology and logistics businesses?

At In Post, we’re transforming the way people send, collect and receive parcels.

Behind every successful parcel journey is a complex operation from route planning and network design to technology, engineering, quality and the people who make it all happen.

That’s where you come in.

We’re looking for a curious, analytical and proactive graduate who wants to understand how an operation works, find better ways of doing things and make a visible impact from day one.

This isn’t a graduate programme where you’ll spend two years watching from the sidelines.

You’ll get involved in real projects, work alongside experienced operational teams and have the opportunity to

• Own it ,
• Dare to Disrupt and

Make it Happen as you build your experience.

WHY JOIN INPOST?

As a Graduate Operational Support Manager, you’ll join our Parcel Operations Support team at an exciting time of transformation.

You’ll work across a wide range of operational areas, giving you a unique view of how our network works and how different teams come together to deliver for our customers.

• You’ll Learn How To
• Use data and technology to improve operational performance.
• Understand how route planning and last-mile operations work.
• Improve processes through Standard Operating Procedures and continuous improvement.
• Support capacity planning and network design.
• Understand how technology, engineering and automation support our operations.
• Develop operational training and help colleagues deliver consistently high-quality service.
• Monitor quality, compliance and operational performance.
• Manage projects and collaborate with stakeholders across the business.

No two days will be the same — and that’s exactly the point.

What You’ll Be Doing
You’ll get hands-on experience across our Operations Support function, including:

• Peak planning and execution – support preparation, readiness reviews and execution during key trading periods.
• Route planning and last-mile operations – learn our route planning systems and understand different last-mile delivery methods, including opportunities to explore greener alternatives.
• Network design and capacity planning – understand how we assess Hub and Depot capacity and support the evolution of our growing network.
• Continuous improvement – review, update and create Standard Operating Procedures, following processes from start to finish and identifying opportunities to make them better.
• Operational training – help develop training materials, deliver training and measure whether learning is being successfully implemented.
• Technology and AI – explore how technology, AI and data can improve operational processes, decision-making and ways of working.
• Project management – contribute to transformation and improvement projects across the business, collaborating with multiple teams and stakeholders.
• Engineering – gain an understanding of the technology, equipment and systems that support our hubs and depots.
• Quality – support operational audits and initiatives designed to improve consistency, reliability and the customer experience.
• Security and compliance – learn how we protect customer parcels and In Post assets and how technology supports our proactive approach to security.
• Operational performance – use data to identify trends, understand problems and help turn insight into practical improvements.

What We Need From You
You don’t need previous logistics or operations experience. We’ll help you learn the operation.

• We’re Looking For Graduates Who
• Have a minimum 2:1 degree in any discipline.
• Have a full UK driving licence.
• Are curious and genuinely interested in understanding how things work.
• Enjoy solving problems and finding better ways of doing things.
• Are confident working with data and technology.
• Can communicate clearly and confidently, including through written reports and presentations.
• Are organised and able to manage multiple projects and priorities.
• Take initiative and are comfortable working independently.
• Can adapt when priorities change.
• Enjoy working collaboratively and building relationships across different teams.
• Are comfortable getting involved, asking questions and learning from others.
• Want to develop into a future operational leader.

We’d Also Love To See
Experience or knowledge of

• Excel and data analysis
• Power BI
• SQL or Python
• AI and emerging technology
• Project management
• Continuous improvement or Lean
• Logistics, supply chain or operations

But these aren’t essential. We’re looking for potential, curiosity and the willingness to learn.

WHY INPOST?
We’re building more than a parcel network — we’re building careers.

• Over Two Years, You’ll
• Gain broad, hands-on experience across Operations Support.
• Collaborate with experienced operational leaders and subject matter experts.
• Get involved in real transformation and improvement projects.
• Develop your analytical, project management and problem-solving skills.
• Build your understanding of route planning, last mile, network design and capacity planning.
• Gain practical experience using data, technology and AI to improve operations.
• Develop your understanding of quality, compliance, security and operational performance.
• Build relationships across Operations and the wider business.
• Take increasing ownership and responsibility as your skills develop.
• Build the skills and experience to progress towards future Operations Manager opportunities at In Post.

Most importantly, you’ll have the opportunity to make a difference.

Our Values
At In Post, we’re united by the way we work.

• Own it – This is your company – Act like it.
• Dare to Disrupt – Create, Test, Grow.
• Champion the Customer – We challenge the norm and start with the customer.
• Win Together – Our teams win – Together.
• Make it Happen – Adapt, learn, move on.

These aren’t just words on a wall.

They’re how we work every day.

If you’re ready to get stuck in, challenge the status quo and build your career at the heart of a transforming operation, we’d love to hear from you.

At In Post, we love uniqueness.

Our strength is our people.

We strive to create an open, equal and inclusive environment in which everyone has the opportunity to flourish and be themselves.

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