At a Glance
- Tasks: Support IT initiatives, create training materials, and enhance user satisfaction.
- Company: Dynamic IT company based in Pencoed, South Wales.
- Benefits: Competitive salary, 30 days leave, pension scheme, and health benefits.
- Other info: Join a supportive team with opportunities for growth and development.
- Why this job: Gain real-world experience in IT and project management while making a difference.
- Qualifications: Degree in relevant subject and a passion for IT and project management.
The predicted salary is between 25000 - 32000 £ per year.
Location: This position will be based at our IT offices in Pencoed, South Wales.
What You Will Be Doing
- Playing a key role in supporting the KCS initiative, including creating and maintaining high-quality knowledge articles with standardised templates for consistency and clarity.
- Creating, producing, and continuously improving training materials including instructional videos, tutorials, self‑paced modules, and targeted content addressing emerging user needs.
- Developing high-quality knowledge articles, refining templates, validating existing content, and planning weekly drop‑in sessions for newcomers to enhance user satisfaction and reduce support search time.
- Identifying system issues, knowledge gaps, and process improvements; implementing solutions such as correcting feedback workflows and enhancing article submission requirements.
- Providing frontline IT support to users during periods of absence or business need, including local hardware tasks such as device replacement and equipment distribution for new hires.
- Assisting with small IT projects within the Global Service Desk by updating trackers, maintaining notes, attending meetings, and learning to identify and elevate issues early.
- Participating in a structured PMO Buddy Programme paired with a Project Management Office member to learn project fundamentals including planning, delivery, timelines, risks, and cross‑team communication.
- Gaining real‑world experience in project management through gradual, hands‑on exposure to complex initiatives from initiation through completion.
- Working alongside experienced service and project professionals while developing versatile skills across multiple operational and technical domains.
- Actively contributing to service improvement initiatives, identifying outdated or unclear content, and helping optimise processes to enhance overall service delivery.
What You Bring
- Degree level qualification in a relevant subject.
- Passion and interest for IT and Project Management.
- Driven and proactive approach to learning.
- Strong communication skills both written and verbally.
- Capability to work both independently and collaboratively across cross‑functional departments.
What We Offer
- Competitive Salary.
- 30 days annual leave + Bank Holidays.
- Company Pension Scheme (Aviva).
- Company Bonus Scheme.
- Westfield Health Cashback Scheme.
- Life Assurance 4x annual salary.
- Enhanced Sick Pay Scheme.
- Subsidised Electric vehicle charging facilities.
Closing date: 26th July 2026.
IT Graduate - Support & Operations in Pencoed employer: TargetJobs UK
At targetjobs UK, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters innovation and collaboration. Our Graduate Fire Engineer role not only provides competitive benefits such as 25 days holiday and flexible working options but also presents unique opportunities for professional growth in the thriving Cherwell District. Join us to make a meaningful impact in fire safety while enjoying a balanced work-life environment.
We think you need these skills to ace IT Graduate - Support & Operations in Pencoed
Knowledge Management
Training Material Development
Instructional Design
IT Support
Problem Identification
Process Improvement
Project Management Fundamentals
