At a Glance
- Tasks: Support Telephone Operations by transforming processes and implementing new tech.
- Company: Join the Office for National Statistics, the UK's largest producer of official statistics.
- Benefits: Competitive salary, generous pension contributions, and access to Civil Service benefits.
- Other info: Enjoy a hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact on service delivery while developing your skills in a supportive environment.
- Qualifications: Strong communication, organisational skills, and a knack for problem-solving.
The predicted salary is between 34587 - 34587 € per year.
Location: The ONS operates an adaptable hybrid working model across the UK, with colleagues linked to one of our contractual locations working between office and remote throughout the week. The role is located in Newport and Titchfield (Fareham). All office‑based colleagues should work primarily in their contractually allocated site for at least 40% of their working time. The induction process for the role will be conducted in person.
Job Summary: Do you have excellent communication and organisational skills and an eye for detail? This might be the role for you! The Office for National Statistics (ONS) is the UK’s largest producer of official statistics covering economic, social and demographic topics. As part of the Social Surveys Directorate, you’ll support the Telephone Operations community.
Job Description: In this role you will support the Telephone Services business area, transforming its operational processes, implementing new technology, and ensuring alignment with customer needs. You will manage workforce planning, supply‑demand modelling, rota optimisation, and operational service delivery. You’ll also develop coaching skills to embed a performance‑driven culture. Management Information will be used as a supporting tool for decision‑making.
Responsibilities:
- Manage agenda coordination, meeting schedules and completion of notes & actions, ensuring the key actions are managed and monitored through agreed systems.
- Record and ensure appropriate management of operational delivery risks.
- Build and maintain good working relationships across forums to provide support to colleagues.
- Manage the inbox and housekeeping of associated SharePoint sites.
- Develop and maintain subject matter expertise where needed of ONS Systems.
- Work collaboratively with teams to enable system and data changes.
- Seek opportunities for continuous improvement of processes and systems.
- Develop and manage issues escalation process, tracking issues through to resolution working with operational teams.
Person Specification:
Essential Criteria:
- Communicates and builds relationships across teams to deliver excellent service, quality and performance.
- Provides clear direction to team members to deliver successful outcomes in challenging circumstances.
- Identifies problems and supports others to identify problems and encourages the generation of solutions from teams.
- Highlights trends or risks through data analysis which could impact service delivery or stakeholders.
- Understands complex information and is able to make the right decision at the right time often under pressure.
Behaviours:
- Changing and Improving
- Delivering at Pace
- Communicating and Influencing
- Managing a Quality Service
Benefits: Alongside a salary of £34,587, the Office for National Statistics contributes £10,019 towards your membership of the Civil Service Defined Benefit Pension scheme. You will also have access to the benefits and facilities that the Civil Service and the Office for National Statistics offer.
Operational Support Manager employer: TargetJobs UK
The Office for National Statistics (ONS) is an exceptional employer, offering a dynamic work environment in Newport and Titchfield with a flexible hybrid working model that promotes work-life balance. Employees benefit from a comprehensive pension scheme, opportunities for professional development, and a culture that values communication and collaboration, making it an ideal place for those seeking meaningful and impactful careers in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ONS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to operational support. Think about how your skills in communication and organisation can shine through. We want you to show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Be ready to discuss specific examples where you’ve identified issues and implemented solutions. This is key for the role, so let’s make it memorable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Operational Support Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the role of Operational Support Manager. Use keywords from the job description to show we’re on the same page!
Show Off Your Communication Skills:Since this role is all about building relationships and clear communication, don’t shy away from showcasing examples where you’ve excelled in these areas. We want to see how you can connect with others!
Be Detail-Oriented:Pay attention to the little things! Ensure your application is free from typos and errors. This shows us that you have an eye for detail, which is crucial for the Operational Support Manager role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and helps us keep track of your application easily!
How to prepare for a job interview at TargetJobs UK
✨Know Your Stuff
Make sure you understand the role of an Operational Support Manager and the specific responsibilities outlined in the job description. Familiarise yourself with the ONS's mission and how your skills can contribute to transforming operational processes.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've successfully built relationships and communicated effectively in previous roles. Think about times when you’ve had to influence others or manage challenging situations.
✨Be Data Savvy
Brush up on your data analysis skills. Be ready to discuss how you've used data to identify trends or risks in past experiences. This will show that you can make informed decisions under pressure, which is crucial for this position.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges related to workforce planning or operational delivery. Practice structuring your answers using the STAR method (Situation, Task, Action, Result) to clearly demonstrate your problem-solving abilities.
