At a Glance
- Tasks: Support staff on postgraduate research regulations and enhance academic quality.
- Company: Dynamic university focused on postgraduate research excellence.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Flexible team environment with opportunities for project leadership.
- Why this job: Make a real impact on postgraduate research and support student success.
- Qualifications: Degree or equivalent experience in PGR matters and strong communication skills.
The predicted salary is between 41064 - 46049 € per year.
Provide expert support and advice to staff on regulations, policies, and procedures relating to postgraduate research (PGR) study, and support the ongoing review and development of regulations and policies. Work closely with colleagues in Education Governance Operations, the Academic Quality and Standards team, and with the Doctoral Academy to support the University’s PGR priorities. Provide expert support to senior members of staff and advise and recommend action on student matters. Demonstrate customer service excellence and promote values and behaviours that reflect the culture of a customer‑focused service department.
Key Duties
- Provide professional and expert advice and guidance on University regulations, policies, and procedures relating to postgraduate research degrees to internal and external customers that will have University‑wide impacts, using judgement and creativity to suggest the most appropriate course of action, and ensuring complex and conceptual issues are explained clearly.
- Ensure understanding of and compliance with regulations, policies, and procedures by proactive briefing and communication of requirements to staff and students.
- Take responsibility for resolving issues independently in relation to academic quality and standards issues where they fall within set role objectives linked to PGR provision, including scrutinising the reports from Examining Boards and advising the Awards and Progress Committee.
- Provide information and recommend actions to senior members of staff in relation to complex student matters.
- Investigate and analyse specific issues and matters relating to academic quality and standards, and submit reports with clear and evidenced recommendations.
- Provide updates to UKRI on student matters and address queries.
- Ensure that the provision of PGR support is delivered to the University, proactively changing the delivery according to customer requirements.
- Establish working relationships with key contacts across the University, developing appropriate communication links with the University’s Colleges/Schools/Directorates and outside bodies as required.
- Create and lead specific working groups to achieve the objectives of the PGR plan.
- Plan and deliver specific small‑scale projects, coordinating and supervising project teams created as needed.
- Develop and deliver training and sources of guidance as required.
- Undertake a variety of administrative duties to support the department.
- Instruct and guide other employees across the University in relation to PGR support.
General Duties
- Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
- Abide by University policies on Health and Safety and Equality, Diversity and Inclusion.
- Perform other duties occasionally which are not included above, but which will be consistent with the role.
Person Specification
Qualifications and Education
- Degree/NVQ 4 or equivalent Professional membership/experience.
Knowledge, Skills and Experience
- Knowledge of PGR matters relating to academic quality and standards and/or student administration.
- Ability to give expert advice and guidance on processes and regulatory matters.
- Experience in developing and implementing new processes and procedures.
Customer Service, Communication and Team Working
- Ability to communicate conceptually detailed and complex information effectively and professionally with a wide range of people.
- Ability to draft effective and high‑quality communications.
- Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered.
- Proven ability to develop networks in order to contribute to long‑term developments.
Planning, Analysis and Problem Solving
- Evidence of ability to solve expansive problems using initiative and creativity; identify and propose both practical and innovative solutions.
- Evidence of ability to undertake and deliver specific projects and supervise short‑term project teams.
Desirable Criteria
- Experience of working within PGR support.
- Postgraduate/Professional qualification.
- Fluency in Welsh, written and oral.
Additional Information
As part of the ethos of a customer service environment, the role holder will be expected to demonstrate a flexible approach to team delivery of objectives.
Salary Range Min: 41,064 Max: 46,049
Job Category Management & Executive
Grade Grade 6
Internal Applicants Only - Postgraduate Research (PGR) Officer in Manchester employer: TargetJobs UK
As a leading institution dedicated to academic excellence, we pride ourselves on fostering a collaborative and inclusive work environment that prioritises employee growth and development. Our commitment to customer service excellence is reflected in our supportive culture, where staff are encouraged to innovate and contribute to the ongoing enhancement of postgraduate research policies. Located in a vibrant academic community, we offer competitive salaries and opportunities for professional advancement, making us an exceptional employer for those seeking meaningful and rewarding careers in higher education.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Applicants Only - Postgraduate Research (PGR) Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees in the department or similar roles. A friendly chat can give us insider info on what they're really looking for and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the PGR landscape. Brush up on the latest regulations and policies, so we can show off our expertise and how we can contribute to the team.
✨Tip Number 3
Showcase our customer service skills during the interview. Think of examples where we've gone above and beyond to help others, as this role is all about supporting staff and students effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re serious about joining the team.
We think you need these skills to ace Internal Applicants Only - Postgraduate Research (PGR) Officer in Manchester
Some tips for your application 🫡
Know Your Stuff:Make sure you understand the ins and outs of postgraduate research regulations and policies. We want to see that you can provide expert advice, so brush up on your knowledge before you start writing!
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their applications to reflect our values and the specific requirements of the PGR Officer role. Show us how your experience aligns with what we’re looking for.
Showcase Your Communication Skills:Since this role involves advising and guiding others, make sure your written application demonstrates your ability to communicate complex information clearly. Use examples from your past experiences to highlight your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at TargetJobs UK
✨Know Your PGR Stuff
Make sure you brush up on the latest regulations, policies, and procedures related to postgraduate research. Familiarise yourself with the key duties of the role and think about how your experience aligns with them. This will help you speak confidently and knowledgeably during the interview.
✨Show Off Your Customer Service Skills
Since this role emphasises customer service excellence, be ready to share examples of how you've provided outstanding support in previous positions. Think about specific situations where you adapted your approach to meet customer needs and how that made a difference.
✨Prepare for Problem-Solving Questions
Expect questions that assess your ability to tackle complex issues. Prepare some examples where you've used creativity and initiative to solve problems, especially in academic quality or standards contexts. Highlight your analytical skills and how you can apply them to the PGR environment.
✨Build Connections
Demonstrate your ability to establish working relationships by discussing how you've collaborated with various teams in the past. Be ready to talk about how you would develop communication links across the University and engage with external bodies to support PGR priorities.
