At a Glance
- Tasks: Conduct interviews with passengers to gather vital travel data.
- Company: Join the Office for National Statistics, the UK's leading stats producer.
- Benefits: Competitive salary, pension contributions, and unique support for colleagues.
- Other info: Flexible shifts with opportunities for career progression.
- Why this job: Make a real impact on government policy and economic planning.
- Qualifications: Strong communication skills and ability to work independently.
The predicted salary is between 18937 - 18937 £ per year.
Job Summary
The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics.
These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.
Social Surveys Directorate
Social Surveys Directorate (SSD) is the largest directorate within ONS, comprising 2000 colleagues across six divisions:
- Social Surveys Field Collection (SSFC)
- Social Surveys Telephone and Ports Collection (SSTPC)
- Social Surveys Research and Production (SSRP)
- Social Surveys Strategy, Research and Innovation (SSRI)
- Social Surveys Transformation (SST)
- Social Surveys Central Division (SSCD)
The post sits within the Social Surveys Telephone and Ports Collection (SSTPC) division, which encompasses the International Passenger Survey community based at airports, seaports, and international train stations, and the Telephone Operations community based at HQ.
The International Passenger Survey Interviewer will be part of a continuous survey that started in 1961, operating at all major sea, air and international rail terminals across the United Kingdom.
Job Description
In this vital role, you will be at the frontline of data collection, conducting interviews with departing passengers to gather essential information for the International Passenger Survey.
This survey provides critical insights into travel patterns, tourism spending, and migration flows that directly influence government policy and economic planning.
Working from Heathrow Airport, you will be part of a national network of interviewers who ensure comprehensive coverage of the UK’s major departure points.
The role offers exposure to diverse operational environments and the opportunity to develop skills in data collection, customer service, and digital systems.
It provides a foundation for career development within survey operations, with opportunities to progress within the field workforce.
All shifts are allocated on a 6‑weekly basis with a mixture of AM & PM weekday and weekend shifts.
Shifts are normally 8 hours, starting as early as 05:30 and ending as late as 23:00.
You will be expected to work three weekends out of four each month.
Responsibilities
- Work independently or as part of a small team to undertake interviews with the travelling public, demonstrating high standards of data collection and meeting your KPIs.
- Gather data at the beginning of the passenger journey, following guidelines and instructions dependent on how passengers are processed at the data collection point.
- Be responsible for yourself, ensuring site operating procedures and health and safety procedures are adhered to at all times.
- Be punctual, meeting shift start times.
- Build effective relationships with airport/port staff to enable cooperation necessary for effective data collection.
- Collect and transmit high‑quality data within the agreed timeframe and following agreed protocols.
- Be proficient in the digital technology and corporate systems required for your role.
- Take responsibility for your breaks, ensuring data collection is not compromised.
- Complete the administrative tasks required for your role as detailed.
- Buddy new interviewers as required, helping them settle into the environment and reach required standards.
- Work in partnership with your Site Manager to identify areas for continued learning, self‑development and progression.
- Provide constructive feedback to managers to improve operation and structure efficiency.
Essential Criteria
- Strong interpersonal and communication skills, able to engage professionally with diverse members of the public.
- Demonstrated ability to follow detailed instructions and record information accurately.
- Self‑motivated and disciplined approach to independent working in a public‑facing environment.
- Proficiency in the use of tablets and smartphones, which will be used within your work.
- Behaviours
- Communicating and Influencing
- Working Together
Benefits
Alongside a salary of £18,937, the Office for National Statistics contributes £5,486 towards your membership in the Civil Service Defined Benefit Pension scheme.
The Office for National Statistics is part of the Civil Service and shares key benefits with other departments while offering unique support for its colleagues.
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We think this is how you could land International Passenger Survey Interviewer - Heathrow in London
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We think you need these skills to ace International Passenger Survey Interviewer - Heathrow in London
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