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- Tasks: Support customers, troubleshoot issues, and lead onboarding projects.
- Company: Join a dynamic SaaS company focused on customer success and digital transformation.
- Benefits: Enjoy a structured career path, hands-on training, private healthcare, and a cycle to work scheme.
- Other info: This is a 6-12 month placement with clear promotion potential to Implementation Manager.
- Why this job: Gain valuable experience in a fast-paced environment with a collaborative team culture.
- Qualifications: Tech-savvy graduates with strong communication skills and a passion for helping others are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Implementation Associate – New Graduate Opportunity role at targetjobs UK
Join to apply for the Implementation Associate – New Graduate Opportunity role at targetjobs UK
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We’re looking for a driven graduate to join our Support Team for a 6–12 month placement, with a clear development path toward promotion to Implementation Manager. This is a unique opportunity to gain hands-on experience in SaaS customer success, build strong customer-facing skills, and develop a deep understanding of Uptick’s platform and operations.
You Are
- A tech-savvy graduate, with an interest in SaaS and digital transformation.
- A strong communicator who can explain technical concepts in a simple way.
- A problem solver who thrives in a fast-paced environment.
- Customer-focused, with a passion for helping people succeed.
Phase 1: Support Team (6–12 months)
- Provide first-line support to customers, troubleshooting issues and ensuring timely resolutions.
- Develop in-depth knowledge of Uptick’s platform, features, and use cases.
- Work closely with customers to understand their needs and guide them through best practices.
- Document common issues and contribute to our knowledge base.
- Collaborate with the Product and Engineering teams to escalate and resolve technical issues.
Phase 2: Implementation Manager (Post-Support)
- Lead onboarding and implementation projects for new customers.
- Deliver training sessions and help customers integrate Uptick into their operations.
- Manage customer relationships and ensure smooth adoption of the platform.
- Work cross-functionally with Sales and Customer Success to drive long-term retention.
- Analyse customer usage data to optimise the onboarding process.
Benefits include, but are not limited to
- A structured career path from Support to Implementation.
- Hands-on training and mentorship to accelerate your growth.
- Exposure to different parts of a SaaS business.
- A collaborative and innovative team culture.
- Private healthcare
- Cycle to work scheme
- More here
Seniority level
-
Seniority level
Internship
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Technology, Information and Internet
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Implementation Associate - New Graduate Opportunity employer: TargetJobs UK
Contact Detail:
TargetJobs UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Associate - New Graduate Opportunity
✨Tip Number 1
Familiarise yourself with SaaS concepts and the specific platform you'll be working with. Understanding the basics of software as a service will help you communicate effectively with customers and troubleshoot their issues.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to friends or family who may not be tech-savvy. This will prepare you for the customer-facing aspect of the role, ensuring you can simplify complex ideas.
✨Tip Number 3
Engage in problem-solving exercises or case studies related to customer support scenarios. This will enhance your ability to think on your feet and develop solutions quickly, which is crucial in a fast-paced environment.
✨Tip Number 4
Network with professionals in the SaaS industry through platforms like LinkedIn. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Implementation Associate - New Graduate Opportunity
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of Implementation Associate. Emphasise any experience in customer support, SaaS, or technical communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer success. Mention specific examples of how you've solved problems or helped others succeed in previous roles or projects.
Showcase Communication Skills: Since the role requires strong communication skills, consider including examples in your application that demonstrate your ability to explain complex concepts simply and effectively.
Highlight Problem-Solving Abilities: In your application, provide examples of situations where you successfully identified and resolved issues. This will show your potential employer that you thrive in fast-paced environments and can handle challenges.
How to prepare for a job interview at TargetJobs UK
✨Understand the SaaS Landscape
Familiarise yourself with the basics of Software as a Service (SaaS) and how it impacts customer success. Be prepared to discuss your understanding of digital transformation and how it relates to the role.
✨Showcase Your Communication Skills
As a strong communicator, you’ll need to explain technical concepts simply. Prepare examples of how you've effectively communicated complex ideas in the past, especially in a customer-facing context.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems under pressure. Highlight your ability to troubleshoot issues and provide timely resolutions, as this is crucial for the Support Team phase.
✨Express Your Passion for Customer Success
Convey your enthusiasm for helping customers succeed. Share experiences where you've gone above and beyond to assist others, showcasing your customer-focused mindset that aligns with the company's values.