International Passenger Survey Interviewer - Port of Holyhead

Overview

The International Passenger Survey Interviewer position sits within ONS's Survey and Field Operations directorate, playing a crucial role in collecting data that underpins the UK's economic and social statistics.

This role directly supports the International Passenger Survey, providing essential information on overseas travel, tourism expenditure, and migration patterns.

Working from the

Holyhead Port , you will be part of a national network of interviewers ensuring coverage of the UK's major departure points.

The data you collect feeds into official statistics used by government departments, businesses, and researchers to understand travel trends and their economic impact.

The role offers exposure to diverse operational environments and the opportunity to develop skills in data collection, customer service, and digital systems.

It provides a foundation for career development within the organization’s survey operations, with opportunities to progress into supervisory or specialized roles within our field operations network.

You will be based at

Holyhead Port as your normal place of work (base site).

IPS shifts are allocated on a 6-weekly basis with a mixture of AM & PM weekday and weekend shifts.

All shifts are based either quayside or within the terminal building at Holyhead.

You will work on a rota and be available to sign in at a workstation as early as 06:00 (AM shifts) and stay until as late as 05:30 (Night shifts).

Holyhead operates 24 hours with morning, afternoon, evening, and night shifts.

Shift lengths are normally 4 to 6 hours. Any contract awarded will include the requirement to work weekends.

Use of a vehicle is an essential requirement for this post.

Responsibilities

• Work independently or as part of a small team to undertake interviews with the travelling public, maintaining high standards of data collection and meeting KPIs.
• Gather data at the beginning of the passenger journey, following guidelines depending on how passengers are processed at the data collection point.
• Be responsible for self, ensuring site operating procedures and health and safety procedures are adhered to at all times.
• Be punctual, ensuring shift start times are met.
• Build effective relationships with airport/port staff to enable cooperation for effective data collection.
• Collect and transmit high-quality data within the agreed timeframe and protocols.
• Be proficient in the digital technology and corporate systems required for the role.
• Take responsibility for breaks, ensuring data collection is not compromised.
• Complete the administrative tasks required for the role as detailed.
• Buddy new interviewers as required, helping them settle into the environment and reach required standards.
• Work with the Site Manager to identify areas for continued learning, self-development and progression.
• Provide constructive feedback to managers to help the operation perform more efficiently.

Person specification

Essential Criteria

• Strong interpersonal and communication skills with the ability to engage professionally with diverse members of the public.
• Demonstrated ability to follow detailed instructions and record information accurately.
• Self-motivated and disciplined approach to independent working in a public-facing environment.
• Proficient in the use of tablets and smartphones used in the role.

Qualifications

A full driving licence and access to a vehicle are essential for this role.

You will also be required to hold, or be willing to obtain, business-use car insurance to cover travel undertaken as part of official duties.

• Behaviours
• We’ll assess you against these behaviours during the selection process:
• Communicating and Influencing
• Working Together

Benefits

Alongside your salary of £8,270, the Office for National Statistics contributes £2,395 towards your membership of the Civil Service Defined Benefit Pension scheme.

The ONS is part of the Civil Service, sharing key benefits with other departments while offering unique offerings to support colleagues.

Our careers site provides insight into the benefits and facilities available and our working culture.

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