At a Glance
- Tasks: Manage client accounts, ensuring smooth onboarding and ongoing support while learning SQL.
- Company: Join Fospha, a fast-growing tech company revolutionising online retail measurement.
- Benefits: Competitive salary, bonus, flexible benefits, and 25 days holiday plus your birthday off!
- Other info: Enjoy free snacks, quarterly socials, and a supportive team culture.
- Why this job: Make an immediate impact in a dynamic environment with real responsibility and growth opportunities.
- Qualifications: STEM or Economics graduate with strong communication and problem-solving skills.
The predicted salary is between 34000 - 34000 £ per year.
Are you excited by the idea of joining a high-growth, data-led business at the intersection of marketing, analytics, and technology? Do you want to learn how fast-scaling tech businesses operate while developing valuable customer, data, and commercial skills? Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow? If so, we'd love to hear from you!
About Us
Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter. Trusted by leading brands across three continents, including Huel, Oh Polly, and Represent, Fospha manages $4 billion in annual ad spend. We're scaling fast across London, Mumbai, and Austin – and we're now looking for Customer Success Coordinators to join our Customer Success team to support the growth of the business from all things client facing. Ready to make your mark? Let's go!
What You'll Actually Be Doing
- Owning a portfolio of accounts from the moment they sign through to go-live, acting as a key point of contact alongside our Strategic Account Managers
- Driving onboarding speed and quality — you'll be the person making sure clients get value fast, and get it right
- Managing post-go-live implementation requests for our enterprise and growth clients, configuring changes to their live systems
- Querying our database - learning SQL to query Client's data and solve problems (no previous experience required!)
- Getting hands-on with the product — assessing, configuring, and troubleshooting client account setups using your growing technical knowledge
- Spotting risk early — flagging anything that could threaten adoption or renewal before it becomes a problem
- Building real relationships — you'll be on client calls regularly, and confident, clear communication will become second nature
- Working cross-functionally — partnering with Account Management, Partnerships, Marketing Science and Product and your wider team to keep everyone aligned on onboarding progress
- Using AI to work smarter — we actively want you experimenting with our Gen AI tools to find better, faster ways of working
What We're Looking For
We hire for potential, not just experience. You'll thrive here if you're:
- Curious and proactive — you ask "why" and go find the answer
- A STEM or Economics graduate (or equivalent analytical background)
- Motivated by solving problems methodically, not just ticking boxes
- A confident communicator, both written and verbal
- Interested in learning SQL
- Someone who builds trust easily, with clients and colleagues alike
- Comfortable in the detail — Excel-proficient and not afraid of data
- Organised enough to juggle multiple client priorities without dropping the ball
- Genuinely excited about where AI and emerging tech are taking this industry
Our Values and Principles
You will be able to demonstrate examples of our core principles:
- Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard
- Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact
- Grow: We are proactive, curious and unafraid of failure
- Customer at the heart: We care about the customer, feel their pain and love building a product that solves their biggest problems
- Candour with caring: We deliver candid feedback with kindness and receive it with gratitude
Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful!
What We Can Offer You
- Salary: £34k + discretionary 10% bonus
- Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC.
- Be exposed to the right mix of challenges and learning and development opportunities
- Flexible Benefits including Private Medical and Dental, Gym Subsidiaries, Life Assurance, Pension scheme etc
- 25 days of paid holiday + your birthday off! One day extra after 3 years!
- Free snacks in the office!
- Quarterly team socials
The Process
- 48 hr. take-home data task
- 20-minute screening call with a member of the Talent Team
- In-Person Assessment Centre at our office White City, London
- 1x final interview with SLT in Fospha
Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role!
Graduate Technical Account Management employer: TargetJobs UK
At targetjobs UK, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters innovation and collaboration. Our Graduate Fire Engineer role not only provides competitive benefits such as 25 days holiday and flexible working options but also presents unique opportunities for professional growth in the thriving Cherwell District. Join us to make a meaningful impact in fire safety while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Account Management
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TargetJobs UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TargetJobs UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Technical Account Management
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TargetJobs UK:Your cover letter is your chance to shine! Tell us why you want to work at TargetJobs UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TargetJobs UK!
How to prepare for a job interview at TargetJobs UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
