Graduate - Network Management

WELCOME TO SITA. We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You’ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting‑edge tech to make their operations run like clockwork.

About The Role & Team: SITA London is on the lookout for recent graduates to join our Skystar Program within the Networks function, initially for a 22‑month period, with the potential for further extension. As a graduate for Network Management, you will be part of the Network Management tower led by the Network Management Solutions Designer. You will work along with the wider Network team on proactive network maintenance, providing operational support to local teams, customers, and other suppliers, collaborating with onshore & offshore teams, engaging with customers, and providing/supporting bespoke solutions. You’ll also assist in implementing and improving working processes and procedures.

Reporting to the Senior Technology Solutions Manager, you will be part of the SME team responsible for assuring SITA's competitive strength and business growth through the highest quality performance of all Service Operations activities at Heathrow and at their premises. This entry‑level opportunity offers a chance to dive into various activities within our fast‑paced global community:

• Connecting with diverse individuals: Collaborate locally and globally.
• Building skills for your career: Develop essential skills tailored to your job stream.
• Joining corporate projects: Contribute to projects shaping the future of our industry.

What You Will Do:

• Provide proactive maintenance & operational support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
• Act as the customer SPOC for network management & tooling when required, co‑ordinate the scheduling of intervention with customers, internal resolver groups, and the Service Desk.
• Participate and coordinate on the adoption of new services or improvements over existing capabilities including automation strategies.
• Carry out incident and problem management support to the highest standards and co‑ordinate the resolution with the appropriate resolver groups.
• Ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support, and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems.
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
• Use the appropriate tools and equipment to perform installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines.
• Perform Change Management, Configurations, and Implementation of the supported Product & Systems.
• Manage local suppliers in providing services for the SITA Service Operations and report on services provided to management.
• Explore new technologies and assist the team with technology onboarding.

Who You Are:

• A graduate in Networks, IT, Computer Science or related discipline.
• Technical knowledge and background required.
• Any IT certification (desirable).
• CCNA (desirable).
• Any experience in the technical domain.
• Any experience in Customer Service.
• Any technical knowledge of Windows & Linux Servers, Cisco network products, Aruba WLAN, Palo Alto Firewalls.
• Knowledge or experience of programming languages such as Python, HTML/CSS + REST API.
• Knowledge or experience of network management tools (PRTG, Solarwinds, Managengine, Grafana, Infoblox, SPLUNK, Nagios).
• Knowledge of ITIL and Service Management practices and procedures.

What You Will Gain:

• Hands‑On Aviation Experience: Jump right into the world of aviation operations on a global scale.
• Career Growth: Take your professional journey to the next level by developing both technical and communication skills.
• Guidance and Support: You'll be paired with a Buddy and a Mentor who will support you every step of the way during your Graduate experience.
• Continuous Learning: Access various training programs to enhance your technical know‑how and soft skills.
• Community Connection: Join a vibrant community of Graduates, both locally and globally.

What We Offer: We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too.

• Flex Week: Work from home up to 2 days/week (depending on your team's needs).
• Flex Day: Make your workday suit your life and plans.
• Flex‑Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year.
• Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
• Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self‑identify in the application process.