Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Solve customer issues and help configure our innovative platform.
- Company: Join Acturis, a leading SaaS company with a start-up vibe.
- Benefits: Clear career progression, structured training, and regular feedback.
- Other info: Collaborative culture with opportunities to lead and mentor.
- Why this job: Make a real impact while working with cutting-edge technology.
- Qualifications: 2:1+ in a STEM degree and strong A-levels required.
The predicted salary is between 28000 - 35000 £ per year.
At Acturis, innovation isn’t just part of our culture - it’s in our DNA. Our story began in 2000 in the garden shed of our co‑founder, Theo Duchen, who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start‑up idea has grown into a global SaaS leader trusted by the industry. Today, over 100,000 users across 40+ countries rely on the Acturis platform. By working closely with brokers, insurers, and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines. Acturis is proud to be recognised as a Great Place to Work 2026 and to maintain a collaborative, innovative, start‑up‑style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early‑career talent to thrive. And as an EcoVadis Committed‑rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.
Day‑to‑day, You Will:
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers - onsite and remotely - to analyse needs and identify improvement opportunities.
Acturis provides clear career progression, structured training, and early responsibility, giving you everything you need to grow.
You Can Expect:
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry recognised training, and funded specialist courses as you progress.
Job Requirements:
- You’ll thrive here if you have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.
Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you. Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants. Unfortunately, we are unable to offer sponsorship for this position at this time, including to those on Graduate Visas. Please keep an eye out on our Careers page for any updates regarding sponsorship.
Graduate Customer Support Analyst - London employer: TargetJobs UK
Contact Detail:
TargetJobs UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Analyst - London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences at Acturis. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and problem-solving. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show your passion for innovation! During interviews, share examples of how you've tackled challenges creatively or improved processes in past roles. Acturis loves candidates who think outside the box.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for fresh talent who can thrive in our collaborative environment.
We think you need these skills to ace Graduate Customer Support Analyst - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Acturis and how your background makes you a great fit for the team. Don’t forget to mention your passion for innovation and collaboration!
Showcase Your Communication Skills: Since this role involves working closely with customers, it's essential to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated in team settings or during projects.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will be seen by the right people, and you'll be one step closer to joining our innovative team at Acturis!
How to prepare for a job interview at TargetJobs UK
✨Know Your Stuff
Make sure you understand the Acturis platform and its functionalities. Familiarise yourself with common customer support scenarios and think about how you would approach solving them. This will show your analytical skills and readiness to tackle real-world challenges.
✨Show Off Your Communication Skills
Since the role involves working directly with customers, practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and confidently, as this is key to succeeding in a collaborative team environment.
✨Be Ready to Problem-Solve
Prepare for situational questions that test your problem-solving abilities. Think of examples from your studies or previous experiences where you identified issues and implemented solutions. This will highlight your logical and analytical mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or career progression. This shows your genuine interest in the role and helps you assess if Acturis is the right fit for you.