At a Glance
- Tasks: Provide technical support to field interviewers and ensure smooth operations.
- Company: Join the Office for National Statistics, the UK's leading producer of official statistics.
- Benefits: Competitive salary, pension contributions, and a supportive work culture.
- Other info: Dynamic role with opportunities for growth in a diverse team.
- Why this job: Make a real impact by helping collect vital data that shapes the UK.
- Qualifications: Experience in troubleshooting, excellent communication skills, and familiarity with Microsoft 365.
The predicted salary is between 28138 - 28138 £ per year.
The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. The primary purpose of Social Surveys Directorate (SSD) is to provide high quality data that underpins core National Statistics and the wider UK statistical system. Social Surveys Directorate is responsible for the overarching ONS Survey Strategy and for an ambitious portfolio including data collection, transformation and continuous improvement to better meet user needs through improvements in data quality, timeliness, efficiency and capability.
The Social Survey Field Collection Division is responsible for enabling the ONS to collect high‑quality survey data from households across the UK. It is organised into three business areas: Face‑to‑Face Field Operations, Audit & Quality, and Strategy & Programmes. Together, these business areas provide leadership, frontline delivery, governance, and innovation, ensuring that ONS survey data collection remains robust, efficient, and responsive to changing demands.
The Field Technical Support (FTS) team provides first‑line technical support to field‑based interviewers across Face‑to‑Face, Telephone Operations and the International Passenger Survey, as well as supporting Interviewer Managers, Site Managers, Field Operations Managers and some HQ staff. The team is also responsible for building, testing and dispatching equipment to both new and existing staff. As a Field Technical Support Officer, you will diagnose and resolve a range of technical issues for remote interviewers, ensuring they can carry out their roles effectively.
Key Responsibilities:
- Monitor and respond to Service Desk calls logged by the field staff and Field Enquiry Line.
- Support remote workers with various technical issues.
- Diagnose faults, and research effective resolutions providing advice to quickly resolve.
- Review and up‑date instruction manuals to support the wider team with troubleshooting.
- Support, when necessary, with building, testing and dispatching equipment, as well as manage the returns process.
Essential Criteria:
- Experience in identifying, troubleshooting, and resolving user requests/incidents.
- Excellent communication skills with the ability to instruct and explain information simply to a non‑technical audience.
- Experience of working with a range of Microsoft 365 services.
- Ability to work independently and prioritise workload.
- An awareness of data security principles.
Behaviours:
- Managing a Quality Service
- Working Together
- Delivering at Pace
Benefits: Alongside your salary of £28,138, Office for National Statistics contributes £8,151 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Field Technical Support Assistant Manager employer: TargetJobs UK
The Office for National Statistics (ONS) is an exceptional employer, offering a supportive and collaborative work culture that values diversity and innovation. With a strong commitment to employee growth, ONS provides extensive training opportunities and benefits such as a generous pension scheme, ensuring that staff feel valued and empowered in their roles. Located in Titchfield, Fareham, employees enjoy a vibrant community atmosphere while contributing to vital national statistics that inform public policy and societal understanding.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technical Support Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at ONS on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Field Technical Support Assistant Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss troubleshooting techniques and how you would support remote workers with tech issues. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to support non-technical staff effectively, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at ONS and contributing to high-quality data collection.
We think you need these skills to ace Field Technical Support Assistant Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Field Technical Support Assistant Manager. We want to see how you can contribute to our mission of collecting high-quality survey data!
Show Off Your Communication Skills:Since you'll be providing technical support to non-technical staff, it's crucial to demonstrate your ability to explain complex information simply. Use clear language in your application to showcase this skill – we love a good communicator!
Highlight Relevant Experience:If you've got experience in troubleshooting or working with Microsoft 365 services, make sure to mention it! We’re looking for candidates who can hit the ground running, so any relevant experience will definitely catch our eye.
Apply Through Our Website:We encourage you to apply directly through our careers site. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at TargetJobs UK
✨Know Your Tech Inside Out
Since the role involves diagnosing and resolving technical issues, make sure you brush up on your knowledge of Microsoft 365 services. Familiarise yourself with common troubleshooting steps and be ready to discuss how you've resolved similar issues in the past.
✨Communicate Clearly
Excellent communication skills are a must for this position. Practice explaining technical concepts in simple terms, as you'll need to support non-technical staff. Consider doing mock interviews where you explain tech solutions to a friend who isn’t tech-savvy.
✨Show Your Problem-Solving Skills
Prepare examples of how you've successfully diagnosed and resolved user requests or incidents in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to deliver at pace.
✨Understand Data Security Principles
Since data security is crucial in this role, brush up on the basics of data protection and privacy. Be prepared to discuss how you would ensure compliance with data security principles while providing technical support.
