At a Glance
- Tasks: Respond to client queries via live chat or phone, and assist with new account setups.
- Company: Spreadex is expanding and offers a modern office environment in St Albans, Hertfordshire.
- Benefits: Enjoy a competitive salary up to £28,000, hybrid working, and 25 days holiday.
- Other info: Position includes evening and weekend shifts to cover live sporting events.
- Why this job: Join a dynamic team operating seven days a week, perfect for sports enthusiasts.
- Qualifications: Strong customer focus, good understanding of sports betting, and high typing accuracy required.
The predicted salary is between 28000 - 28000 £ per year.
As part of our continued expansion, Spreadex are looking to hire a Customer Service Advisor to join our modern offices in St Albans, Hertfordshire. The position offers a hybrid working model, combining both office‑based and remote work.
The team operates across extended hours seven days per week (including evenings, weekends and bank holidays), assisting with queries, bet placements and the setup of new accounts.
Location: Our office is based in St Albans, Hertfordshire with a fast and simple commute from London and the surrounding area:
- 20 minutes from London St Pancras/Kings Cross by direct train
- Regular services also run from Farringdon, City Thameslink, and Blackfriars
- Easy access from the M1, A1(M), and M25
Responsibilities:
- Responding to all incoming client queries through live chat or telephone in a timely and professional manner.
- Develop proficient product knowledge with an understanding of pricing and business rules.
- Take full ownership of queries and see them through to resolution, including answering inbound generated calls from Spreadex clients within set service levels.
- Create automation/self‑service help tools for clients to speed up the customer service process and future‑proof the business.
- Report direct feedback obtained during client interactions to improve products and services.
- Support new account openings during evenings and weekends.
Qualifications & Expectations:
- Customer‑focused attitude with strong attention to detail and a commitment to delivering industry‑leading service.
- Ability to apply understanding and empathy whilst being pro‑active when dealing with queries.
- Receptive to feedback and suggestions for continuous improvement.
- Good sporting interest and current knowledge across a range of major sports and events.
- Good understanding of sports betting markets including fixed odds and spread betting; financial market knowledge or interest desirable.
- Proficient in numeracy and literacy, with strong commercial and financial awareness.
- High level of speed and accuracy when typing.
- Available to work evenings and weekends to cover live sporting events – team operates 7 days per week including bank holidays.
- Capable of working remotely as part of a hybrid model, three days in the office and two working from home.
- Flexibility for a part‑time position, covering our busiest times (weekends).
Compensation & Benefits:
- Competitive salary up to £28,000 per annum (negotiable) plus company benefits and yearly bonus.
- Hybrid working.
- 25 days holiday, rising to 30 after 2 years.
- Enhanced parental leave.
- Contributory pension scheme.
- Private medical insurance scheme.
- Discounts for gym membership, travel & cinema.
- Sabbatical after 10 years of service.
Customer Support Advisor employer: TargetJobs UK
Spreadex is located in St Albans, Hertfordshire, just 20 minutes from London. Employees enjoy benefits like enhanced parental leave and private medical insurance. The team operates across extended hours, ensuring a vibrant work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like TargetJobs UK and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at TargetJobs UK and let us see your personality shine through!
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and TargetJobs UK.
Get Familiar with Our Brand:Before applying, take some time to learn about TargetJobs UK and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at TargetJobs UK
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress TargetJobs UK.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which TargetJobs UK will surely appreciate.
