At a Glance
- Tasks: Join our Customer Success team to deliver exceptional experiences and support client growth.
- Company: Fast-growing, data-driven tech company at the forefront of marketing and analytics.
- Benefits: Generous holiday, pension scheme, flexible benefits, and regular social events.
- Other info: Exciting opportunities for career growth and exposure to emerging technologies.
- Why this job: Make an immediate impact while developing valuable skills in a supportive environment.
- Qualifications: Curiosity, strong communication skills, and a passion for customer success.
The predicted salary is between 25000 - 32000 £ per year.
- Are you excited by the idea of joining a high-growth, data-led business at the intersection of marketing, analytics, and technology?
- Do you want to learn how fast-scaling tech businesses operate while developing valuable customer, data, and commercial skills?
- Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow?
- We hire for potential – you don’t need a technical degree or marketing background. We’re looking for:
- Curious, proactive individuals who are keen to learn and grow
- Excellent verbal and written communication skills
- Strong relationship-building ability, both internally and externally
- Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!
- Organised and able to manage multiple priorities simultaneously
- Passionate about customer success and solving problems for customers
- Interest in emerging technologies and excited by the potential and opportunity AI brings
Who You Are
- Are you excited by the idea of joining a high-growth, data-led business at the intersection of marketing, analytics, and technology?
- Do you want to learn how fast-scaling tech businesses operate while developing valuable customer, data, and commercial skills?
- Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow?
- We hire for potential – you don’t need a technical degree or marketing background. We’re looking for:
- Curious, proactive individuals who are keen to learn and grow
- Excellent verbal and written communication skills
- Strong relationship-building ability, both internally and externally
- Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!
- Organised and able to manage multiple priorities simultaneously
- Passionate about customer success and solving problems for customers
- Interest in emerging technologies and excited by the potential and opportunity AI brings
- What The Job Involves
- The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure
- Starting in Customer Success you'll gain foundational experience while being prepared for future opportunities across the organisation
- Joining the team as a Customer Success Coordinator you will be at the heart of the business delivering the best possible experience to our customers
- You will independently own a portfolio of accounts, being the main point of contact from the point of signature onwards
- You will be responsible for the customer health and product adoption with the ultimate goal of client retention
- You will be focused on delivering value for your customers, deeply understanding their goals and pains, and solving their issues effectively via your comprehensive knowledge of our product
- You will own and project manage the onboarding of your clients, hitting time to value targets
- You will bring clients through our adoption playbook, preparing high-quality insights decks to input into the clients marketing strategy, and running use-case focused training sessions to drive product adoption
- You will identify risks to adoption & renewal, and prepare mitigation plans to execute on to improve outcomes
- You will need to develop strong interpersonal relationships with your customers, be confident and effective on client calls, and take initiative in building relationships (e. g. in person meetings, gifts, pro-active advice, attending events)
- You will need to be collaborative in working with our other departments, giving regular progress updates to your team, giving our product team insight into customer pains, and helping our partnership teams communicate with our strategically important partners
- In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub to increase our efficiency
- The Application Process
- 20-minute screening call with a member of the Talent Team
- 48hr take home data task
- In-Person Assessment Centre at our office White City, London
- 2x final interviews in person with SLT in Fospha
- Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role!
Benefits
- Pension Scheme
- 25 days holiday (excl. bank holidays) + an extra day for your birthday
- Life Assurance
- Discounts with major retailers
- Free snacks weekly
- Regular socials
- Financial advisor sessions
- Free flu jabs annually
- £1,000 per year to spend on a range of flexible benefits
- Additional leave based on length of service
- #J-18808-Ljbffr
Customer Success Graduate Programme employer: TargetJobs UK
At targetjobs UK, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters innovation and collaboration. Our Graduate Fire Engineer role not only provides competitive benefits such as 25 days holiday and flexible working options but also presents unique opportunities for professional growth in the thriving Cherwell District. Join us to make a meaningful impact in fire safety while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Graduate Programme
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TargetJobs UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TargetJobs UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Graduate Programme
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TargetJobs UK:Your cover letter is your chance to shine! Tell us why you want to work at TargetJobs UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TargetJobs UK!
How to prepare for a job interview at TargetJobs UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
