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- Tasks: Provide first-line IT support and assist users with tech issues.
- Company: Join Ipsum, a supportive company that values your growth.
- Benefits: Enjoy 25 days annual leave, health support, and career development.
- Other info: Be part of a diverse team with regular social events and volunteering opportunities.
- Why this job: Kickstart your IT career with hands-on experience and training.
- Qualifications: Recent graduates in IT or related fields, passion for technology required.
The predicted salary is between 25000 - 32000 £ per year.
Location: Chorley
Employment Type: Full Time
Working Hours: Monday to Friday
What's in it for you:
- 25 annual leave plus bank holidays with the option to buy more
- Group Personal Pension Plan
- Career development & progression with the opportunity to earn professional qualifications
- 24/7 access to a virtual GP and Mental health support & counselling services
- Cycle to Work scheme
- Discount club - supermarkets, phone bills, gyms & more!
- Life assurance cover
- Long service recognition
- Active local social committees
- Regular social events
- Paid volunteering opportunities in your community
About The Role:
As part of the IT Service Desk team, you will support the delivery of first-line IT support across the business, acting as an initial point of contact for users requiring assistance. You will respond to incidents and service requests, provide day-to-day IT support and user training, and ensure all issues are logged, managed, and resolved in line with IT Service Management (ITSM) best practices. Working collaboratively with the wider Service Desk, you will help maintain quality and performance standards, contributing to a responsive, efficient, and customer-focused IT service that supports the organisation’s ongoing operations and objectives.
Key Responsibilities:
- Provide first-line IT support as part of the IT Service Desk, delivering a customer-focused service in line with ITSM best practices.
- Log, manage, and progress incidents and service requests accurately within the ITSM tool, taking ownership through agreed ITIL processes and working towards SLA targets.
- Contribute to team performance and quality standards, ensuring support is available during operational hours and escalating issues appropriately.
- Maintain and update the IT knowledgebase, producing clear technical documentation and user-friendly support guides.
- Work collaboratively with the wider IT team and Service Desk Manager, supporting service improvements, customer feedback initiatives, and day-to-day IT operations while adhering to all IT and company policies.
About You:
You'll be a graduate or soon-to-be graduate with a Bachelor's degree (or expected degree) in IT, Computer Science, or a related subject, and most importantly - a clear enthusiasm for building a career in IT support. Any exposure to IT support through internships, placements, part-time or voluntary roles is beneficial, but not essential; a genuine passion for technology and learning will be equally valued.
You'll have a basic grounding in IT fundamentals, including Windows operating systems, Microsoft 365 applications (Teams, Outlook, SharePoint, OneDrive), cloud concepts such as Microsoft Entra ID, networking basics, mobile device management, and core security principles. With good problem-solving and organisational skills, strong communication, and a customer-focused approach, you'll be comfortable working independently or with minimal supervision while delivering friendly, effective support to users.
Equal Opportunities:
We're proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we're committed to building a diverse and inclusive workforce. Please review our Privacy Policy to understand how we process your data in line with GDPR.
IT Service Desk Graduate in Chorley employer: TargetJobs UK
Contact Detail:
TargetJobs UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Graduate in Chorley
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university. Let them know you're on the hunt for an IT Service Desk role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common IT support scenarios and how you'd handle them. This will boost your confidence and help you articulate your problem-solving skills.
✨Tip Number 3
Show off your passion! When you get the chance to chat with potential employers, share your enthusiasm for technology and learning. Talk about any relevant projects or experiences, even if they’re from your studies or personal projects.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. It shows initiative and gives you a better chance of standing out in the crowd!
We think you need these skills to ace IT Service Desk Graduate in Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk role. Highlight any relevant experience, even if it’s from internships or part-time jobs. We want to see your passion for IT and how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Tell us why you’re excited about starting your career in IT support and how you can contribute to our team.
Show Off Your Technical Skills: Don’t forget to mention your technical skills! Whether it's your knowledge of Windows OS, Microsoft 365, or any other tech you've worked with, we want to know. Be specific about your experiences and how they relate to the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TargetJobs UK
✨Know Your IT Basics
Brush up on your knowledge of Windows operating systems, Microsoft 365 applications, and basic networking concepts. Being able to discuss these topics confidently will show that you have a solid foundation for the role.
✨Show Your Enthusiasm
Make sure to express your genuine passion for technology and IT support during the interview. Share any relevant experiences, even if they are from internships or voluntary roles, to demonstrate your commitment to building a career in this field.
✨Prepare for Common Scenarios
Think about common IT support scenarios you might encounter and how you would handle them. Practising responses to questions about problem-solving and customer service will help you articulate your thought process clearly.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or opportunities for professional development. This shows that you're not only interested in the role but also in how you can grow within the company.