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- Tasks: Support staff on postgraduate research regulations and enhance academic quality.
- Company: Dynamic university focused on postgraduate research excellence.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Flexible team environment with opportunities for project leadership.
- Why this job: Make a real impact on postgraduate research and support student success.
- Qualifications: Degree or equivalent experience in academic quality and student administration.
The predicted salary is between 41064 - 46049 £ per year.
Provide expert support and advice to staff on regulations, policies, and procedures relating to postgraduate research (PGR) study, and support the ongoing review and development of regulations and policies. Work closely with colleagues in Education Governance Operations, the Academic Quality and Standards team, and with the Doctoral Academy to support the University’s PGR priorities. Provide expert support to senior members of staff and advise and recommend action on student matters. Demonstrate customer service excellence and promote values and behaviours that reflect the culture of a customer-focused service department.
Key Duties
- Provide professional and expert advice and guidance on University regulations, policies, and procedures relating to postgraduate research degrees to internal and external customers that will have University-wide impacts, using judgement and creativity to suggest the most appropriate course of action, and ensuring complex and conceptual issues are explained clearly.
- Ensure understanding of and compliance with regulations, policies, and procedures by proactive briefing and communication of requirements to staff and students.
- Take responsibility for resolving issues independently in relation to academic quality and standards issues where they fall within set role objectives linked to PGR provision, including scrutinising the reports from Examining Boards and advising the Awards and Progress Committee.
- Provide information and recommend actions to senior members of staff in relation to complex student matters.
- Investigate and analyse specific issues and matters relating to academic quality and standards, and submit reports with clear and evidenced recommendations.
- Provide updates to UKRI on student matters and to address queries.
- Ensure that the provision of PGR support is delivered to the University, proactively, changing the delivery according to customer requirements.
- Establish working relationships with key contacts across the University, developing appropriate communication links with the University’s Colleges/Schools/Directorates and outside bodies as required.
- Create and lead specific working groups to achieve the objectives of the PGR plan.
- Plan and deliver specific small-scale projects, coordinating and supervising project teams created as needed.
- Develop and deliver training and sources of guidance as required.
- Undertake a variety of administrative duties to support the department.
- Instruct and guide other employees across the University in relation to PGR support.
General Duties
- Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
- Abide by University policies on Health and Safety and Equality, Diversity and Inclusion.
- Perform other duties occasionally which are not included above, but which will be consistent with the role.
Person Specification
Qualifications And Education
- Degree/NVQ 4 or equivalent professional membership/experience
Knowledge, Skills and Experience
- Knowledge of PGR matters relating to academic quality and standards and/or student administration.
- Ability to give expert advice and guidance on processes and regulatory matters.
- Experience in developing and implementing new processes and procedures.
Customer Service, Communication and Team Working
- Ability to communicate conceptually detailed and complex information effectively and professionally with a wide range of people.
- Ability to draft effective and high-quality communications.
- Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered.
- Proven ability to develop networks in order to contribute to long-term developments.
Planning, Analysis and Problem Solving
- Evidence of ability to solve expansive problems using initiative and creativity; identify and propose both practical and innovative solutions.
- Evidence of ability to undertake and deliver specific projects and supervise short-term project teams.
Desirable Criteria
- Experience of working within PGR support.
- Postgraduate/Professional qualification.
- Fluency in Welsh, written and oral.
Additional Information
As part of the ethos of a customer service environment, the role holder will be expected to demonstrate a flexible approach to team delivery of objectives.
Salary Range Min: 41,064 Max: 46,049
Job Category Management & Executive
Grade Grade 6
Internal Applicants Only - Postgraduate Research (PGR) Officer in Cardiff employer: TargetJobs UK
Contact Detail:
TargetJobs UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Applicants Only - Postgraduate Research (PGR) Officer in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees in the department or similar roles. A friendly chat can give us insider info and might just put your name on the radar for hiring managers.
✨Tip Number 2
Prepare for the interview by researching the latest PGR policies and trends. Show us you’re not just interested in the role, but that you’re passionate about making a difference in postgraduate research support.
✨Tip Number 3
Practice your communication skills! You’ll need to explain complex issues clearly, so try role-playing with a friend or family member. This will help us nail that customer service excellence they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Internal Applicants Only - Postgraduate Research (PGR) Officer in Cardiff
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the ins and outs of postgraduate research regulations and policies. We want to see that you can provide expert advice, so brush up on your knowledge before you start writing!
Tailor Your Application: Don’t just send a generic application! Show us how your skills and experiences align with the specific duties of the PGR Officer role. Highlight your customer service excellence and any relevant project management experience.
Be Clear and Concise: When drafting your application, keep it clear and to the point. We appreciate well-structured communication, especially when dealing with complex information. Make it easy for us to see your qualifications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right place and shows us you’re serious about joining our team!
How to prepare for a job interview at TargetJobs UK
✨Know Your Regulations
Make sure you brush up on the university's regulations, policies, and procedures related to postgraduate research. Being able to discuss these confidently will show that you're not just familiar with the role but also committed to supporting staff and students effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you had to adapt your approach to meet specific needs, as this aligns perfectly with the job's focus on a customer-oriented service.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss complex issues you've tackled in the past. Highlight your ability to analyse situations and propose innovative solutions, especially in relation to academic quality and standards, as this is crucial for the PGR Officer role.
✨Build Connections
Think about how you can establish working relationships across the university. Prepare to talk about your networking skills and how you've successfully collaborated with different teams or departments to achieve common goals.