At a Glance
- Tasks: Help customers solve issues and configure our innovative platform.
- Company: Join Acturis, a leading SaaS company with a startup vibe.
- Benefits: Enjoy a transparent career path, regular feedback, and funded training.
- Other info: Be part of a diverse team committed to sustainability and innovation.
- Why this job: Make a real impact in a collaborative environment while growing your career.
- Qualifications: 2:1+ in a STEM degree and strong A-levels required.
The predicted salary is between 25000 - 32000 £ per year.
At Acturis, innovation isn’t just part of our culture - it’s in our DNA. Our story began in 2000 in the garden shed of our co‑founder, Theo Duchen, who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start‑up idea has grown into a global SaaS leader trusted by the industry. Today, over 100,000 users across 40+ countries rely on the Acturis platform. By working closely with brokers, insurers, and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines. Acturis is proud to be recognised as a Great Place to Work® 2026 and to maintain a collaborative, innovative, startup‑style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early‑career talent to thrive. And as an EcoVadis Committed‑rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.
Day‑to‑day, You Will:
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers - onsite and remotely - to analyse needs and identify improvement opportunities.
You Can Expect:
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.
Job Requirements:
You’ll thrive here if you:
- Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.
Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email recruitment@acturis.com so that we may accommodate them for you.
Successful candidates will usually be contacted within 14 days of applying. Due to the high‑volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants. Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.
Graduate Customer Support Analyst- Birmingham employer: TargetJobs UK
Acturis is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal environment for early-career talent to flourish. With a strong focus on employee growth through transparent career structures, regular feedback, and extensive training opportunities, you will be empowered to lead projects and mentor others while contributing to a sustainable future. Located in Birmingham, Acturis not only offers a dynamic startup-style atmosphere but also the chance to work alongside some of the brightest minds in the industry, ensuring your career progresses rapidly in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Support Analyst- Birmingham
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like TargetJobs UK value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like TargetJobs UK a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with TargetJobs UK!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like TargetJobs UK.
We think you need these skills to ace Graduate Customer Support Analyst- Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for TargetJobs UK!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at TargetJobs UK
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
