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- Tasks: Provide top-notch customer support for financial professionals, solving tech issues and managing workflows.
- Company: Join Bloomberg, a global leader in financial information and technology, connecting decision-makers worldwide.
- Benefits: Enjoy an 8-week training programme, career development opportunities, and a diverse, inclusive work environment.
- Why this job: Be part of a dynamic team, engage with influential clients, and grow your skills in a fast-paced FinTech setting.
- Qualifications: Fluency in Mandarin and English, a passion for finance or tech, and excellent customer service skills required.
- Other info: Full-time role starting September 2025, with potential for visa sponsorship.
The predicted salary is between 28000 - 40000 £ per year.
The Company
Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a progressive network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.
The Company
Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a progressive network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.
In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best.
What’s the Role?
Are you passionate about working in financial markets and by the prospect of providing technical support for the world\’s leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our Technology Services & Solutions business.
As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a broad range of clients and ensure the fast and effective management of various client workflows and hardware/software issues.
You will be responsible for the installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients’ accounts and data.
Secondly, you will connect with our clients, including CEOs and executive managers with access to proprietary data and information. We set-up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work as part of our 500 solid distributed team, supporting our clients collectively in more than 18 languages.
Who You Are
You come to work with a purpose, understand what vitality means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.
What\’s in it for you?
We provide all new hires an 8-week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.
You\’ll never stop learning… we\’ll invest in your career, and coupled with our unrivaled approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Bloomberg Technology Client Services specialists have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.
You will have the opportunity to champion your career across the company or further develop your technical skills within the Technology Services and Solutions Business. Our alumni have a diversity of successful career paths to: Analytics & Sales, Enterprise Technology Services, Data, Compliance, Finance, Engineering as well as Advanced IT roles and Client Financial Services.
You’ll Need To Have
- Bachelor\’s degree or equivalent experience
- Fluency in Mandarin, Cantonese in addition to English (written and verbal)
- Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
- A demonstrated interest in Finance and / or Technology
- Desire to develop skills and experience in customer service in a fast-moving FinTech environment
- Willingness to learn new technologies and ability to retain information
- Multi-tasking and problem-solving skills as well as an ability to work independently and as part of a larger global team
- An interest in progressing a career within Bloomberg
We’d Love To See
- Work experience in a client/customer facing role
- Curiosity to identify, research, and resolve customer technology, software and hardware issues
- Awareness of data management, privacy and information security
- Aptitude to work within highly connected and software-based system
You\’ll Need To Be Able To
- Start a full-time role in September 2025
- Occasionally work weekends or on a bank holiday (weekday off in lieu)
We are committed to hiring the best and brightest talent at Bloomberg and we do provide visa sponsorship for this role. However, each case is reviewed on an individual basis.
If This Sounds Like You
Apply if you think we\’re a good match. We\’ll get in touch to let you know what the next steps are.
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2025 Bloomberg Customer Support - Mandarin Speakers - September Start employer: TargetJobs UK
Contact Detail:
TargetJobs UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2025 Bloomberg Customer Support - Mandarin Speakers - September Start
✨Tip Number 1
Familiarise yourself with Bloomberg's products and services. Understanding their software and hardware will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Mandarin and English communication skills. Since you'll be interacting with clients in both languages, showcasing your fluency can set you apart from other candidates.
✨Tip Number 3
Research the financial markets and current trends. Being knowledgeable about the industry will help you engage in meaningful conversations during interviews and show your passion for the field.
✨Tip Number 4
Prepare to discuss your customer service experiences. Think of specific examples where you've successfully resolved issues or provided exceptional support, as this is crucial for the role.
We think you need these skills to ace 2025 Bloomberg Customer Support - Mandarin Speakers - September Start
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and any technical skills you possess. Emphasise your fluency in Mandarin and Cantonese, as well as your interest in finance and technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the financial markets. Mention specific examples of how you've provided excellent support in previous roles.
Showcase Problem-Solving Skills: In your application, include examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to handle the fast-paced environment at Bloomberg.
Highlight Teamwork and Communication: Since the role involves working with a global team, emphasise your ability to collaborate effectively. Mention any experiences where you've worked in diverse teams or communicated with clients from different backgrounds.
How to prepare for a job interview at TargetJobs UK
✨Show Your Passion for Finance and Technology
Make sure to express your enthusiasm for the financial markets and technology during the interview. Bloomberg values candidates who are genuinely interested in these areas, so share any relevant experiences or projects that highlight your passion.
✨Demonstrate Your Customer Service Skills
Since the role focuses heavily on customer support, be prepared to discuss your previous experiences in client-facing roles. Use specific examples to illustrate how you have successfully resolved issues and provided excellent service in fast-paced environments.
✨Prepare for Technical Questions
Expect questions related to technical support and troubleshooting. Brush up on common software and hardware issues that clients might face, and be ready to explain how you would approach resolving them. This will show your readiness for the role.
✨Practice Your Mandarin and English Communication
As fluency in Mandarin and English is essential, practice speaking both languages clearly and confidently. You may be asked to demonstrate your language skills during the interview, so be prepared to engage in a conversation in both languages.
